Implementation Engineer

Description

Implementation Engineer

100% Onsite in Buena Park, CA (Local candidates only please)

Employment Type: [Full-Time] - Cannot Sponsor Candidates

Rate of Pay: $70,000 - $75,000/yr

We’re looking for an Implementation Engineer to join our Item.com, where you’ll configure, deploy, integrate, and optimize software solutions for our customers. This role bridges technology, business processes, and customer requirements, ensuring successful implementations and continuous process improvement.

This role is ideal for someone who is a hands-on problem solver and who can quickly understand business requirements, translate them into technical solutions, troubleshoot complex issues, and use AI tools to rapidly create frontend mockups and prototypes—in hours, not days.

Your Impact: 

As an Implementation Engineer, you will: 

• Gather requirements and configure software solutions to meet customer needs.
• Install, integrate, customize, test, and deploy software platforms.
• Analyze business processes and recommend best-practice solutions.
• Troubleshoot technical issues and perform root-cause analysis.
• Develop implementation documentation, configurations, and deployment procedures.
• Collaborate with clients, project managers, business analysts, developers, and product teams.
• Conduct client training, knowledge transfer, and post-implementation reviews.
• Identify opportunities for automation, standardization, and process improvement.
• Provide technical feedback to Product and Engineering teams to improve solutions.

What You Bring to the Table: 

• Bachelor’s degree in Computer Science, or Information Systems.
• Experience in software implementation, systems integration, technical consulting, or a similar role.
• Experience with SaaS, enterprise, or custom software platforms.
• Strong proficiency with SQL, APIs, and scripting such as Python, TypeScript, Bash, or PowerShell.
• Understanding of databases, web services, cloud platforms, deployment processes, and environment management.
• Ability to analyze application logs and troubleshoot system performance issues.
• Strong business process analysis and problem-solving skills.
• Fluent with modern AI tools and capable of rapidly creating frontend mockups/prototypes.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple projects.

Preferred Skills:

• Experience in AI-powered Agile environments.
• Mandarin speaking/writing skills.
• Familiarity with Jira, Confluence, ITSM, and change management.
• Experience with monitoring/performance tools such as New Relic or Grafana.
• Experience with AI-assisted development and automation workflows.

What Success Looks Like: 

Delivering fast, reliable implementations that solve real customer problems while continuously improving the technology, processes, and tools used to deliver them.

About UNIS: 

UNIS accelerates logistics success through a powerful, technology-driven Transportation Management System designed to deliver exceptional control, real-time visibility, and scalable adaptability across complex supply chain networks. We are committed to elevating both our people and our operations, continuously pushing toward higher standards of performance and innovation. 

As our clients partner with UNIS, the relationship extends far beyond transactional logistics support. We serve as a strategic partner, unlocking a suite of value-added services powered by advanced analytics, intelligent automation, and data-driven insights. By unifying transportation, assets, and information through AI-enabled technology, UNIS helps clients optimize decision-making, enhance operational efficiency, and drive smarter, more resilient supply chains. 

Perks & Benefits: 

We believe in supporting our people both professionally and personally. Our benefits include: 

• Competitive health benefits 
• Paid time off in accordance with company policy and applicable state requirements 
• Leadership and professional development programs 
• Opportunities to build AI literacy through hands-on use of intelligent systems and automation that support human, data-driven decision-making. 
• Internal growth and career mobility opportunities 
• Free luncheons and on-site team events 

Use of AI & Technology: 

UNIS leverages AI-enabled tools and automation to enhance efficiency, insights, and decision support across our operations. These tools are designed to support human judgment—not replace it. All employment-related decisions, including hiring, performance management, and career development, are made by people, guided by data, experience, and our company values. 

Equal Opportunity Employer: 

We are proud to be an equal opportunity employer. UNIS promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading third-party logistics. UNIS provides equal employment opportunities (EEO) to all employees and job applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable laws. We are committed to providing a diverse and inclusive workplace for all employees, and we proudly support the Crown Act. 

Please note that all applicants are subject to background checks prior to hire, and are required to provide proof of employment eligibility upon hire. The Company may participate in E-Verify, where applicable. 

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