SDR Team Lead

Hi there! We are South, and our client is looking for a SDR Team Lead & Client Support Specialist!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.

• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited. 

• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. 

About the Company

Our client is a fast-growing revenue operations and outbound consulting firm that helps B2B SaaS and technology companies build scalable outbound systems, generate qualified pipeline, and optimize their go-to-market strategy. They specialize in Revenue Operations (RevOps), outbound sales infrastructure, prospecting campaigns, and SDR execution for high-growth businesses selling complex solutions.

About the Role

We are seeking a highly motivated and results-driven SDR Team Lead & Client Support Specialist to help support our client's SDR team and day-to-day client communication. This is a hands-on, player-coach role: you'll continue running your own outbound activity — prospecting, booking meetings, engaging decision-makers — while also supporting other SDRs and helping prepare client updates alongside leadership. The ideal candidate is an experienced outbound sales professional who's ready to take on more ownership, stay closely involved in the details, and grow into a more strategic role over time.

Key Responsibilities

• Execute outbound prospecting campaigns through email, LinkedIn, cold calling, and other relevant channels, maintaining a strong personal pipeline
• Monitor daily SDR activity — calls, emails, LinkedIn activity, meetings booked, and other KPIs
• Support onboarding and training for new SDRs on prospecting, messaging, and campaign execution
• Share feedback and best practices with SDRs based on call reviews and results
• Help flag underperformance early and escalate to leadership when needed
• Support regular client check-ins alongside leadership, helping prepare performance updates and talking points
• Communicate day-to-day campaign status to clients and proactively flag issues
• Help analyze campaign performance and identify patterns in what's working
• Support testing of messaging, sequences, and targeting alongside leadership
• Maintain accurate records of prospect interactions, pipeline activity, and sales metrics within the CRM
• Help prepare weekly performance updates and ensure proper use of CRM and sales engagement tools
• Represent the company professionally in all external communications and client interactions

Requirements

• Proven experience as a Senior Sales Development Representative (SDR) within the B2B SaaS, technology, or professional services industry
• Demonstrated success in outbound prospecting and pipeline generation
• Strong track record of booking qualified appointments and supporting revenue growth
• Some experience informally mentoring, onboarding, or supporting other SDRs
• Excellent written and verbal communication skills in English, including comfort with some client-facing conversations
• Experience using multi-channel outreach strategies, including email, LinkedIn, and cold calling
• Comfortable supporting or informally guiding peers, even without formal management experience
• Strong organizational skills and ability to manage multiple priorities effectively
• Self-motivated, goal-oriented, and comfortable working in a fast-paced environment
• Based in LATAM or the United States

Preferred Qualifications

• Experience selling consulting services or complex service-based solutions
• Familiarity with CRM and sales engagement platforms such as Apollo, HubSpot, Salesforce, LinkedIn Sales Navigator, or ZoomInfo
• Some prior experience training, onboarding, or informally mentoring other reps
• Strong analytical mindset — comfortable turning campaign data into clear takeaways
• Proactive mindset with a focus on achieving measurable results

What We Offer

• Competitive compensation based on experience and qualifications
• Fully remote work environment
• Direct collaboration with leadership, with room to grow into more strategic responsibilities
• Hands-on exposure to client communication, campaign strategy, and team support
• Professional development and career advancement opportunities
• Dynamic, collaborative, and performance-driven culture