Junior Infrastructure Support/ Helpdesk Engineer

Junior Infrastructure Support/ Helpdesk Engineer

Location: Durban, Full time onsite Umhlanga
Employment Type: Permanent

Salary: R12 000 – R14 000

Drivers License and Vehicle is highly advantageous

Our client is looking for a Junior Infrastructure Support/ Helpdesk Engineer to join their technical team and gain valuable hands-on experience across networking, security, systems and voice infrastructure. This role is to be based on-site, this is a “shift work” role but if you are working the night shift you will be able to work remotely from home.

This is an excellent opportunity for a technically minded IT professional who enjoys troubleshooting, working with customers and developing their infrastructure engineering skills within a supportive technical environment.

Key Responsibilities

• Provide first-line and operational support for network, security, systems and voice infrastructure.
• Troubleshoot and resolve IT incidents and service requests using appropriate tools and processes.
• Assist customers and internal teams with technical issues and problem resolution.
• Monitor infrastructure services and manage support tickets through to resolution.
• Escalate more complex technical issues when required.
• Liaise with vendors to assist with resolving network, security, systems and voice-related faults.
• Assist with the configuration and maintenance of network, security and voice equipment.
• Support system maintenance, upgrades and infrastructure changes.
• Assist with equipment installations and provisioning of new services.
• Work alongside experienced engineers on customer and infrastructure projects.
• Follow established change management, configuration and security procedures.
• Assist with monitoring infrastructure performance, availability and capacity.
• Maintain accurate technical documentation and procedures.
• Assist with customer implementations and service handovers, including occasional site visits.
• Participate in a 7-day support schedule and shift rotation.
• Build positive relationships with customers, suppliers and internal stakeholders.

Minimum Requirements

• 2+ years' hands-on experience in an IT environment.
• Basic understanding of networking concepts.
• Some practical experience with network, systems, security or voice infrastructure.
• Exposure to Cisco networking technologies.
• Knowledge of physical network infrastructure.
• Experience in a customer-facing IT support role.
• Good troubleshooting and problem-solving abilities.
• Strong communication and interpersonal skills.
• A willingness to learn and develop within the infrastructure engineering space.

Advantageous

• Exposure to voice configurations.
• Exposure to firewall configurations.
• Basic Linux systems administration experience.
• Relevant IT certification(s).

What We're Looking For

The ideal candidate will be a motivated and technically curious IT professional who is looking to build a career in infrastructure engineering. You should enjoy solving technical problems, working with customers and learning new technologies.

This role offers the opportunity to gain exposure to a broad range of infrastructure technologies while working alongside an experienced technical team.