Escrow Accounting Representative

This position will be full time in the Kennesaw office

Summary

This position is responsible for ensuring the accuracy of escrow information and payments by reviewing documentation for accuracy, resolving issues as needed, assuring processes meet company standards and guidelines, and making timely and accurate payments. High attention to detail is required.

Duties and Responsibilities

Respond to escrow inquiries from internal and external partners via phone and/or email.

Enter accurate information into automated systems related to escalated bills and quick payments for immediate payment processing.

Void payments in internal system and reissue the payments or refund the lender according to research completed.

Perform data validation to identify and resolve payment inconsistencies.

Work with internal partners to accurately manage and maintain the carrier and payee codes in databases.

Review and complete shipping forms and send expedited payments as needed.

Provide backup support to other Escrow team members.

Attend departmental meetings as requested.

Maintain appropriate, professional working relationships with clients and other employees.

Prepare, post, verify, and record customer payments and transactions.

Maintain accurate insurance escrow details in automated systems, ensuring customer information is accurate and complete.

Generate and review escrow bill file reports daily and analyze/verify information to ensure information is recorded accurately for various lenders and/or review and process Quick Pay requests via ticketing platform.

Review and examine outstanding payments and returned payments, working with the carrier and agents to resolve.

Process stops payments via the banking system, void payments in internal system, and reissue the payments or refund the lender according to research completed.

Reconcile lender accounts monthly.

Other duties as assigned

Qualifications

• Minimum of one year of escrow services experience in a banking or mortgage setting
• Prior insurance experience preferred
• Strong computer skills include MS Office software, especially Excel
• Ability to work independently as well as in a team environment

Why choose us?

• Competitive Compensation: Base salary commensurate with experience.
• Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.
• Work-Life Balance: Enjoy a casual dress code and a flexible work environment.
• Career Development: Access to professional growth opportunities and tuition assistance.
• Retirement Savings: Company 401(k) match to support your financial future.

If you are a stickler for accuracy and attention to detail, please send your resume to Human Resources.

EOE / Qualified veterans and minorities are encouraged to apply