Indianapolis, IN - Accounts Receivable (A/R) Supervisor

Do you want to help make a difference in building America’s infrastructure?

Since 1953, Miller Pipeline has been a leader in building and maintaining America’s infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 5,000 with office locations in 23 states. While continually investing in gas infrastructure programs, Miller Pipeline’s revenues have continued to grow year over year. Do you want to learn more about what we do? Click Who We Are or Frequently Asked Questions.

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

• Growth opportunities for career advancement (Grow Here at Miller Pipeline)
• Competitive wages and industry-leading benefits
• A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation (Our Core Values)
• On-the-job work and safety training
• Employee recognition programs, Employee Care Fund, and more (also see Annual Company Picnics)
• Take a look at our field work by watching the Day In The Life video.

Miller Pipeline is hiring an A/R Supervisor to supervise the accounts receivable team, as well as direct effective management of invoice processing, customer account management, cash applications, collections, and dispute resolution. This role will also implement process improvement initiatives that increase accuracy, efficiency, and timeliness of task completion.

Main Responsibilities

• Lead and support the full-cycle Accounts Receivable process, including invoice processing, customer account management, cash application, collections, dispute resolution, and reconciliation activities.
  
• Identify and implement opportunities to standardize, automate, and improve A/R processes to increase efficiency, accuracy, customer satisfaction, and cash conversion.
  
• Develop and monitor collections efforts and implement changes as needed to reduce past due receivable balances.
  
• Create and monitor A/R metrics to evaluate customer account performance, collections effectiveness, cash application, aging, billing accuracy, productivity, and individual team performance.
  
• Coordinate monthly meetings between A/R and WIP to review balances, identify issues, establish action plans, and provide appropriate documentation and communication to management and auditors.
  
• Support internal and external audit functions related to Accounts Receivable, including maintaining appropriate documentation and adherence to the company's internal control framework.
  
• Support the process improvement group with company-wide initiatives that may include both accounting and operational processes.
  
• Lead, coach, and develop A/R team members by establishing clear expectations, monitoring performance, providing feedback, identifying training needs, and supporting employee development.

Required Qualifications

• 6+ years’ experience in accounts receivable and/or a customer service supervisor position.
• Proficiency with ERP and CRM tools. Microsoft Office, especially Excel.
• Strong leadership and mentoring skills.
• Working knowledge of principles of finance, bookkeeping and accounting.
• Attention to detail, problem solving, and customer orientation.

• High school diploma or equivalent.

Preferred Qualifications

• Bachelor’s degree in business management, finance, or a related field from an accredited university.
• Professional work in a large company setting with exposure to managing multiple customer accounts, and interactions with internal and external customers.
• Ability to communicate data and performance measurements with upper management team.
• Advanced Excel modeling and PowerPoint.

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