Software Engineer II - SRE RunOps Engineer

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The SRE RunOps Engineer 2 is responsible for ensuring the reliability, availability, and performance of the 7NOW delivery platform and associated services through proactive monitoring, incident response, and continuous improvement initiatives. This role combines software engineering principles with operations expertise to maintain high-availability systems that support 7-Eleven's digital delivery business. The SRE RunOps Engineer 2 collaborates closely with development teams, product managers, and infrastructure engineers to implement automation, optimize system performance, and drive operational excellence. This position plays a critical role in maintaining service level objectives (SLOs) and enhancing the customer experience for 7NOW users.

KEY DUTIES AND RESPONSIBILITIES:

• Monitor, troubleshoot, and resolve production incidents for 7NOW platform services, ensuring minimal downtime and rapid restoration of service

• Design and implement automation solutions to reduce manual operational tasks and improve system reliability using scripting languages and infrastructure-as-code tools

• Participate in on-call rotation to provide 24/7 support for critical production systems and respond to alerts and incidents

• Collaborate with software engineering teams to improve application observability, implement monitoring solutions, and establish meaningful service level indicators (SLIs)

• Conduct post-incident reviews and root cause analysis to identify systemic issues and implement preventive measures

• Develop and maintain runbooks, operational documentation, and standard operating procedures for common operational scenarios

• Optimize cloud infrastructure costs and resource utilization across AWS or Azure environments supporting the 7NOW platform

• Implement and maintain CI/CD pipelines to enable safe and efficient deployment of application updates

• Perform capacity planning and performance tuning to ensure systems can handle current and projected traffic loads

• Work with security teams to implement and maintain security best practices, vulnerability remediation, and compliance requirements

• Contribute to disaster recovery planning and execute regular testing of backup and recovery procedures

• Mentor junior team members and share knowledge through documentation, training sessions, and code reviews

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelor's degree in computer science, Information Technology, Engineering, or equivalent practical experience.

YEARS OF RELEVANT WORK EXPERIENCE: 4+

CERTIFICATIONS / LICENSES: AWS or Azure cloud certifications (Solutions Architect Associate, SysOps Administrator, or equivalent) preferred

SPECIFIC KNOWLEDGE AND SKILLS:

• Proficiency in at least one programming or scripting language such as Python, Go, Bash, or PowerShell for automation and tooling development

• Strong understanding of cloud infrastructure services including compute, storage, networking, and managed services in AWS or Azure

• Experience with monitoring and observability tools such as Prometheus, Grafana, Datadog, New Relic, or Splunk

• Knowledge of configuration management and infrastructure-as-code tools including Terraform, Ansible, or CloudFormation

• Solid understanding of Linux/Unix system administration, networking concepts, and distributed systems architecture

• Experience with CI/CD tools and practices including Jenkins, GitLab CI, GitHub Actions, or similar platforms.

Experience utilizing AI to improve Observability, troubleshooting and resolution of production issues.

• Strong troubleshooting and analytical skills with ability to diagnose complex issues across multiple system layers

• Excellent communication skills with ability to clearly document technical processes and explain technical concepts to non-technical stakeholders

• Understanding of database technologies including SQL and NoSQL databases, performance tuning, and backup strategies

• Knowledge of containerization, microservices architecture, and API design principles

• Ability to work effectively in fast-paced environments with changing priorities and manage multiple concurrent initiatives.

• Strong customer service orientation with focus on minimizing impact to end users and maintaining high service quality

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.