Multi-Skilled Servicing Consultant

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

 

• Follows standardised processes and provides administrative support in line with normal business functioning.

• Delivers on daily production standards and adheres to service and quality standards.

• Provides an indirect service to customers and intermediates.

• Responds to immediate requirements within procedure.

• Uses standard administrative techniques to co ordinate own work.

• Product and process knowledge in different areas may differ but basic skills remain the same.

• Moderate (intermediate) to high level of technical knowledge.

• Partially multi skilled across product and process relevant to the business area.

Skills/Experience/Knowledge

• Receipting Knowledge: MFC / Vantage systems

• Refunds; Journals ;

• Internal transfers between Old Mutual banking accounts

• Knowledge of the Accurate system 

• Excel Knowledge (Intermediate)

Skills

Communication, Compliance Governance, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Service, Customer Service Operations, Customer Understanding, Data Analytics, Data Management, Identifying Sales Opportunities, Microsoft Office 365, Strengthening Customer Relationships

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Interpersonal Savvy

Manages Ambiguity

Manages Complexity

Education

Matriculation Certificate (Matric) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

02 September 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!