Senior Manager, IT Infrastructure & Operations

At Thorlabs, we design and manufacture components, instruments, and systems that transform the world by identifying, enabling, and accelerating key photonics (i.e., light-based) technologies. Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabs contributes to cutting-edge research and real-world innovation.

Whether you're early in your career or bringing years of experience, you’ll find opportunities to grow, take ownership, and make meaningful contributions from day one. We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture.

The Senior Manager, IT Infrastructure & Operations leads global IT Engineering and local IT Service Management teams to deliver reliable, efficient, and responsive IT operations that support business needs and enterprise platforms. Serving as the primary IT Infrastructure & Operations leader at the global headquarters, this role drives operational excellence, service delivery, incident management, and continuous improvement while aligning local responsiveness with global standards. The position also contributes to Infrastructure & Operations strategy, translates business priorities into operational outcomes, and supports the growth and development of the Global IT organization.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

• Lead and develop assigned IT Operations resources, fostering accountability, collaboration, and continuous improvement.
• Ensure strong alignment with business priorities, executive expectations, and operational responsiveness.
• Develop and execute IT service and infrastructure strategies aligned with business objectives.
• Manage daily operations, performance, and continuous improvement of service delivery, network availability, and system uptime.
• Establish and monitor service levels, KPIs, and operational metrics to ensure high-quality support and infrastructure performance.
• Direct incident, problem, change, and escalation management processes to minimize business disruption.
• Partner with Information Security and other control functions to ensure infrastructure security requirements, compliance obligations, disaster recovery, and business continuity capabilities are effectively implemented and maintained.
• Working with the procurement team where needed, this role will manage vendor relationships, service providers, contracts, and technology budgets.
• Lead, mentor, and develop IT service and network professionals, fostering a culture of accountability and continuous improvement.
• Drive infrastructure modernization, process automation, and operational efficiency initiatives.
• Build strong relationships with business and IT leaders, understand operational priorities and pain points, and ensure Infrastructure & Operations services and delivery are aligned to business criticality/needs.

In addition to the essential functions and duties listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities:

The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 50 pounds.