Host/ Hostess at Residence Inn Raleigh - Downtown

Description

SUMMIT HOSPITALITY GROUP: HOST/HOSTESS HOTEL/RESTAURANT JOB DESCRIPTION

SUMMARY: The Host/Hostess for Summit Hospitality Group is responsible for delivering and managing a standard complimentary first impressions each day according to the specific brand’s policies and procedures. This is a very visible hospitality role and one that includes a high level of attention to detail, very friendly service, focus on cost control and people management, and a sense of urgency in all matters. This is an hourly position.

PREREQUISITES/QUALIFICATIONS:

· Previous experience in hotel/restaurant with major brand, Marriott, Hilton, Hyatt, preferred. Minimum 2+ years’ experience in high volume polished casual setting.

· Exceptional people skills: ability to train others quickly and efficiently.

· Proficient with inventory control and people management.

· Professional communication skills both verbal and written (English Proficiency).

DUTIES & RESPONSIBILITIES:

· Arrive at work with the full first hour devoted to restaurant readiness prior to opening.

· Prepare all floor plans, designate server/buddy zones for optimal guest experience.

· Prepare the host/hostess stand with relay radio systems fully charged and ready to communicate with other hostess staff as reservations and walk-ins enter the hotel and arrive to the 7th floor. The expectation is to be on a continuous reservation waiting list.

· Arrange Open Table reservations and map out a server ready plan for staggered tables and having all hospitality areas completely mapped out and designated based on guest notes, server strengths, and special occasion parties, groups, and tours for smooth shift.

· Remain cognizant of flow of service and prepared to adjust and flex continuously including but not limited turning tables, pre-bussing, and cleaning tables to reset upon guest expectation and doing everything possible to adhere to guest requested notes.

· Constantly check-in with lead, supervisor, or management and let escalated guest complaints, if any, be resolved by management team only upon information.

· Set up hostess stand and ensure all notes, relays, and management is good with your close and reset for the following shift and checkout with management team properly.

· Always monitor guest satisfaction levels throughout the shift by circulating the floor.

· Uniform should be constant smile, business casual attire, no lavish facial piercings or hair coloring, and any visible tattoos should be tasteful or hidden upon request.

· Greet guests during frequent visits to elevator, restaurant, or special occasion area.

· Help assist with any storage areas, breakdown of restaurant and/or bar responsibilities and last check on guest experience within close before closing reservations or adhering to walk-ins and guest wait list. Please ensure memorable guest experiences from start to finish by always rolling out red carpet commitment and say hello and bye to every guest.

· Duties are subject to change and additional responsibilities/tasks may be assigned as needed by the lead, supervisor, or management team. Mainly assisting with finishing the last hour of service by ensuring that service staff are set up for success with restock of glassware, water, B&B dishes, silverware rollups, and cleanliness of tables for next shift especially if brunches or banquets occur the next business day.

WORK ENVIRONMENT:

· Flexible schedule including early mornings on weekends, early afternoon for weekdays, and flexible to work banquets and food run as necessary.

· Valid Driver’s license and SS Card, Birth Certificate, or Passport

· Food Handling certifications as required by applicable law

· Able to sit, stand, walk, lift, bend, and reach for extended periods of time

· Able to lift 50 lbs.

Benefits:

· Vacation/Personal time for Fulltime Associates

· Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime Associates

· Hotel Discounts

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.