2026-29 Circulation Coordinator

The Oregon City Public Library is looking for a service-oriented, experienced, and enthusiastic person to serve as our Circulation Coordinator. The ideal candidate will have a passion for public or customer service, experience working in a busy library circulation environment, and experience coordinating and leading the daily activities of a team or workgroup. You'll work with a fun-loving, innovative, and passionate team of library superstars. Your schedule will include evening and weekend work.
 

• Day-to-day coordination of division activities.
• Distribution and review of division staff work.
• Informal problem-solving, performance monitoring, and coaching.
• Notification of manager/director regarding issues or concerns which may result in disciplinary action.

• Serve as lead worker for a team of Library staff members.  See “Distinguishing Characteristics” section above for description of lead worker responsibilities.
• Responsible for day-to-day coordination of Circulation division activities throughout Library and at Circulation service desks/points (including Check-In Room and Check-Out Desk).  Services provided by the Circulation division include but are not limited to check in/out of materials, shelving and pulling holds, performing patron account management assistance, answering phone calls, emptying book drop, snags processing, and issuing new Library cards.
• Provide guidance and coaching to staff as they investigate and resolve concerns about patron accounts.  Investigate and resolve more complicated or complex patron concerns, account issues, issues regarding snags and damaged items, and system problems reported by staff, patrons, and Library management; bill patrons for damaged items.
• As needed, take shifts or provide backup at Circulation service desks/points.
• Process completed picklists and manage the holds inventory.
• Ensure that the automated materials handling (AMH) system is regularly cleaned and maintained.
• Monitor circulation performance measures and reports, such as clean hold shelf report, picklist completion reports, and shelving cart status.
• Prepare and maintain statistical and other reports; create customized reports for a variety of operational and analytical purposes.
• Develop and provide onboarding training for new hires within area; ensure training material is up to date.
• Work closely with County ILS Administrator and County Materials Handling Coordinator to analyze and solve ILS and AMH problems; work closely with County Materials Handling Coordinator to manage daily pickups, deliveries, and processing of Courier deliveries.
• Review and evaluate division procedures and implement procedural changes as necessary to improve efficiency and/or patron service; evaluate library policies and recommend changes/updates to library management; serve as an authority for communicating library circulation policies and decisions to the public and across the organization.
• Coordinate the Library’s materials-related outreach programs and services including Books by Mail/Homebound, and Remote Book Locker services.
• Serve on various committees; develop and maintain professional relationships with other libraries, agencies, and organizations; attend professional conferences and meetings; remain knowledgeable of local demographics and regional/national library service trends.
• May serve as person-in-charge as assigned or in absence of supervisor; respond to situations such as escalated patron inquiries, facility issues, incident reports, patron conflicts and exclusions, and staffing issues within guidelines and level of authority; contact appropriate City personnel and/or Library management according to procedures.
• Contribute to a positive, supportive, inclusive work environment.
• Perform other duties as assigned that support the overall objective of the position.

• Principles and methods of leadership.
• Principles, methods, materials, and practices utilized in public libraries.
• Cataloging and library classification systems.
• Understanding of computer operations in libraries, personal computer usage, word processing and other office software, databases, integrated library systems, and online library catalogs.
• Usage of the internet, including various online systems.
• Principles of business writing and report preparation.
• English usage, spelling, grammar, punctuation.
• Principles and processes for providing quality customer service.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Ability to coordinate the activities and facilitate communication and collaboration of a work team.
• Skill with general office equipment, including but not limited to computer, printer, telephone, and copy machine.
• Skill with computer software and hardware including but not limited to web browsers, email clients, library-specific software and websites, office software (word-processing, spreadsheet, presentations), basic computer peripherals (including document printers, receipt printers, and barcode scanners).
• Ability to welcome and embrace the diversity of people who come to the library, whether staff or patrons.
• Ability to address difficult or contentious issues in a professional, constructive manner.
• Ability to use sound judgment to solve problems and make good decisions.
• Ability to communicate effectively, both orally and in writing.
• Ability to develop constructive and cooperative working relationships with others and maintain them over time.
• Ability to interpret and apply City/department policies and procedures in making work decisions and/or in providing information to others.
• Ability to develop and execute plans to prioritize, organize, and complete work and achieve goals.

The City of Oregon City is an Equal Opportunity Employer.
The City of Oregon City is an Equal Opportunity Employer; it is the City’s policy to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, mental or physical disability, uniformed/military service or veteran’s status, use of the worker’s compensation system, expunged juvenile records, or any other protected status or activity in accordance with applicable law. It is the City’s policy to make employment, internship, volunteer selection, etc. decisions based on its evaluation of an individual’s qualifications, ability and contribution to the success of the City.

We will consider any equivalent combination of knowledge, skills, education, certifications, and experience to meet the minimum positions qualifications. If you are interested in applying for this position, we encourage you to think broadly about your background and skillset for the role.

Studies have shown that many candidates are less likely to apply for a job if they do not believe they meet all of the hiring criteria. Our talent acquisition goals include hiring the candidate who is best able to meet the performance objectives of this role. We therefore encourage persons with non-traditional skill sets and experiences to apply, and to take the time to explain how those skills and experiences qualify them for this role.