TELEPHONE OPERATOR

Filing will be suspended after the first 200 applications are received or by September 11, 2026, at 5:00 p.m. (PT), whichever occurs first.  Applications received after the first 200 or 5:00 p.m. (PT) will not be considered.

MISSION:
To advance the health of our patients and our communities by providing extraordinary care.

For more information about the amazing benefits offered by Los Angeles County, please visit us here: https://hr.lacounty.gov/benefits/

Call Management & Routing

• Answer and screen all incoming internal and external calls to determine location to route the call, provide general information, and route inquiries to the appropriate staff or department.
• Process a high volume of calls using systems such as SPOK and Cisco Finesse Console, including long-distance and international calls for medical personnel.
• Operate the American Messaging Paging system to summon physicians and relay critical communications promptly.
• Utilize available interpreting services to efficiently communicate with non-English speaking callers.

Reception & Customer Support

• Serve as receptionist and information clerk, greeting and directing visitors and responding to general inquiries.
• Provide after-hours customer service support using the ORCHID system to assist callers with locating patients and accessing services for both in-house staff and the general public.

Emergency & Disaster Response

• Initiate and coordinate responses to emergency codes (e.g., Code Blue, Code Red, and other disaster/security alerts) in compliance with established procedures.
• Announce overhead page requests in a timely manner upon receiving administrative approval.
• Take immediate action to alert staff and teams during emergent or disaster situations.

Recordkeeping & Documentation

• Maintain accurate and detailed records of emergency codes, interpreter calls, long-distance and international calls, equipment problems, and other incidental situations.
• Keep updated reference directories of all stations served by the telephone system for call routing and information purposes.

Clerical & Administrative Functions

• Perform clerical duties, including preparing documents, and reference materials using keyboarding and office systems.
• Maintain records and support administrative tracking to ensure continuity of communication and accountability.

REQUIREMENTS TO QUALIFY
Six (6) months of experience answering a multi-line telephone in an office setting in which business, clerical, or professional activities are conducted.

For the purpose of this examination, a multi-line telephone system allows you to handle two or more calls simultaneously. It enables employees to place calls on hold, dial internal or external numbers, and return to the line.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS 2 - Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:
Out of Class experience will be accepted for this examination. 
If you performed work that differs from the duties described in your class specification and you believe qualifies you for this opportunity, please describe the out-of-class duties in detail in the Work Experience and Supplemental Questions sections of your application.

No withhold will be allowed. Required experience must be fully met by the last day of filing and clearly indicated on the application. 

DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants that possess the following:

• Additional experience in excess of the Requirements
• Experience answering a multi-line telephone in a healthcare setting which includes, but is not limited to, acute-care hospitals; long-term care facilities, such as nursing homes and skilled nursing facilities; physicians' offices; urgent-care centers, outpatient clinics; and home healthcare (i.e., healthcare provided at home by a healthcare professional).  
• Experience operating SPOK Automatic Call Distribution-Interactive Voice Response Call Center application and Cisco Finesse Console.
• Data entry experience which may include but is not limited: updating existing data, creating and managing spreadsheets, and collecting data and inputting information into databases or spreadsheets.
  

EXAMINATION CONTENT:

Training & Experience (T&E) Evaluation: This assessment type will evaluate the experience you list on the online application and supplemental questionnaire and assign a score based on a standardized scoring system. This evaluation is worth 100% of your total score and will assess the Requirements and Desirable Qualifications. 

Applicants must receive a passing score of 70% or higher on this assessment in order to be added to the list.

ELIGIBILITY AND VACANCY INFORMATION:
Applications will be processed as they are received and added to the list accordingly.

Applicants who passed the assessment(s) are placed on a list for a period of six (6) months. We will use this list to fill vacancies in the Health Services Department as they occur.

SPECIAL INFORMATION:
Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.

APPLICATION AND FILING INFORMATION:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. This website can also be used to get application status updates. 

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.  

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification. Comments such as “See Resume” or referencing other unsolicited materials/documents will not be considered a response.

SOCIAL SECURITY NUMBER:
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information https://lacountylibrary.org/library-locator.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT:
Tanisha Buggs, Exam Analyst
(213) 288-7000
[email protected]

CALIFORNIA RELAY SERVICES PHONE:
(800) 735-2922