Operations Manager

Department: Account Management

Employment Type: Full Time

Location: Hybrid - US (New York)

Reporting To: Kaitlyn Reilly

Compensation: $70,000 - $85,000 / year

Description

Key Responsibilities

• Delivery of Operational Excellence and Efficiencies to our client in the Americas
• Operationalize contractual KPI’s: ensure ways of working are developed to capture required data, proactively creating solutions as required
• Manage process documentation for operational policies and procedures
• Accountable for monitoring performance metrics, proactively seeking opportunities to drive improvements, both internally and with the client
• Prepare weekly and monthly client reporting packs to communicate project performance 
• Present executive summaries to senior leadership and client stakeholders with confidence 
• Identify and proactively drive synergies in ways of working across teams to create business efficiency
• Identify and implement improvements in program planning templates to drive long term success for our client 
• Proactively troubleshoot operational/service delivery issues, escalating challenges before they become issues
• Identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus, sustainability and alternative POS/Premium development in conjunction with the Account Director 
• Develop and maintain detailed project plans and objectives to track progress and support client and internal initiatives 
• Lead cross-functional team projects to completion, on time and in budget; effectively motivating all stakeholders to accomplish project goals.
• Support new Client onboarding with teams and lead in managing new Client approval and compliance 
• Contribute to account planning and strategy decisions
• Assist with general training for employees 

• Participate in generating client proposals and client reporting and deliverables (client business reviews, monthly reports, etc) 
• Ability to build client facing presentations
• Lead operational improvements to support teams to meet goals and exceed client expectations; from day to day workflow processes to strategic business plans.
• Proactively work to understand the client’s business, their industry, and key opportunities 
• Clearly define the required resources to support required deliverables.
• Proactively engage cross functional teams to deliver required services.

• Assist commercial finance in preparing budgets and refining reporting 
• Maintain an awareness of and exercise sound business judgment Financial Management 
• Overall, monitor campaigns to ensure deliverables are on target, on brand and are delivered on time and within budget 
• Monitor, manage and report on project metrics, including budget, delivery and contractual operational targets, ensuring achievement of client and internal objectives
• Analyze management information, financial and sales reports to ensure achievement of objectives and budget 

• Participate in proactive innovation to develop and maintain business relationships, improve product knowledge and identify opportunities to drive adoption and sales 
• Develop market business plans by researching the customers and trends 
• Drive thought leadership and strategic deliverables for the future of the brands, identifying great innovative ideas in their infancy 
• Work in an independent fashion, solve problems and / or provide options for solutions to review with your line manager, communicate resolutions and challenges effectively
• Multitask, independently manage priorities and lead well under pressure 

Skills, Knowledge & Expertise

• 4+ years' of experience working with performance data, reporting packs, and executive-level summaries for a promotional product or procurement outsource agency, servicing CPG/retail client brand teams
• Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams 
• Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.) 
• Strong operational and process design mindset (ways of working, documentation, continuous improvement) 
• Strong commercial awareness and comfort managing budgets, metrics and delivery targets 
• Excellent client relationship, communication and presentation skills (including building client-facing decks) 
• Proactive, resourceful, and solutions-focused with the ability to anticipate issues and act early

Job Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 2 days/week in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.