Specialist I, Customer Support Operations, B2B

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Team Overview

This Specialist role provides administrative, operational, and customer service support to ensure the efficient delivery of credit bureau products and services. The role serves as a key link between customers, sales teams, and internal operations, ensuring high service standards, accurate processing of requests, and smooth day-to-day office administration. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

 

Role Overview And Core Responsibilities

Customer Support B2B

• Respond to customer enquiries relating to credit reports, bureau services, account management, and product information.
• Resolve customer issues and escalate complex queries when required.
• Maintain strong customer relationships through professional and timely communication.
• Provide guidance to customers on products, processes, and service usage.
• Monitor service requests and ensure follow-up until resolution.

Operations Support

• Process customer applications, account updates, and service requests accurately.
• Verify customer documentation and compliance requirements.
• Maintain accurate records and databases.
• Generate operational reports and assist with data quality checks.
• Support the implementation of operational procedures and service improvements.
• Ensure adherence to company policies, data protection, and regulatory requirements.

Sales Support

• Assist the sales team with client onboarding and account maintenance..
• Coordinate customer training, follow-up activities.
• Maintain sales records and pipeline information in Salesforce systems.
• Assist with lead management and new client onboarding
• Support customer retention and cross-selling initiatives.

Office Administration

• Manage general office administration and correspondence.
• Manage office supplies, filing systems, and document control.
• Assist with invoice processing, purchase requisitions, and vendor coordination on Coupa
• Support management with administrative tasks and special projects.

Compliance and Quality Assurance

• Maintain confidentiality of sensitive customer and credit information.
• Ensure compliance with credit bureau regulations, data privacy legislation, and company policies.
• Support internal audits and quality assurance activities.
• Identify operational risks and recommend corrective actions.

 

Required Knowledge And Experiences

• At least 3+ years experience in a similar role
• Diploma in Office Administration / Business Management or similar
• Excellent customer service and communication skills with strong administrative skills
• Attention to detail, ability to work under pressure and meet deadlines.
• Problem-solving and analytical skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Salesforce & Coupa is an added advantage
• Knowledge of credit bureau processes and financial services industry practices is advantageous.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and targets.

If you do not hear from TransUnion within three weeks of applying, please consider your application unsuccessful.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.

At TransUnion Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Specialist I, Customer Support Operations