Coveside Market Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities.   Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!

What you will have an opportunity to do:

The Coveside Market is part of the historic Colony Hotel, a Kennebunkport landmark. The Market opened in 2023 and is open 7 days a week, year round. The Market serves as a retail hub for the hotel and the community.

The Coveside Market Manager position is full time, year-round, with competitive salary and benefits.

The Manager position is dynamic and customer-focused. It revolves around being a good leader and a team player to lead the operations within the Market and its Cafe component. The Market Manager will work closely with the hotel kitchen team to ensure a seamless operation between both departments. The manager will also work with hotel management to ensure cohesion between the Market, its staff, and the Hotel. The manager should be passionate about coffee, customer service, being a leader, and creating memorable guest experiences in a resort environment.

Key Responsibilities:

Operations Management:

• Oversee the daily operations of the Market/Cafe, including staff management, task delegation, product quality, customer satisfaction, closing/opening, cleanliness, and maintaining a smooth workflow throughout the day. 
• Coordinate with the hotel kitchen to provide guest feedback, keep the menu fresh with new items, and adjust inventory levels as needed while business volume fluctuates. The Kitchen-made food items are to be ordered from the kitchen daily and received the next day.  
• Manage inventory for coffee, ingredients, supplies, and all retail products.
• Ensure proper inventory levels when ordering all the products/supplies, and manage vendor relationships while doing so.
• Ensure all equipment is maintained and functioning properly, troubleshooting and ordering repairs as needed.
• Report to and meet with hotel management to ensure proper coordination with general hotel operations, and to keep everyone updated with market/cafe operations.
• Seek out new brands and vendors to keep retail selection of products fresh and exciting.
• Maintain a fully stocked, presentable sales floor, utilizing merchandising practices and skills. 

Staff Management and Development:

• Hire, train, schedule, and lead a team of baristas and support staff, fostering a positive work environment.
• Properly allocate responsibilities and tasks to the supervisor and team of staff. 
• Create staff schedules and ensure adequate coverage during peak hours. Coordinate with the front desk to ensure staffing is appropriately aligned with hotel occupancy.
• Ensure clear communication to staff in regards to expectations, hotel updates, and general operational tasks.

Customer Experience:

• Greet and engage with guests, ensuring an exceptional coffee shop experience.
• Resolve customer complaints and concerns in a professional and timely manner.
• Oversee the preparation and serving of beverages and food, ensuring adherence to health and safety standards.
• Assist with the creation of promotional events, menus, and seasonal offerings to attract guests and increase sales.
• Provide ongoing coaching and feedback to maintain a high standard of customer service and team productivity.

Financial Management:

• Monitor daily sales, manage and track coffee shop profitability.
• Assist with budgeting and cost control initiatives to maintain profitability while ensuring quality service and products.
• Provide accounting with various reports to assist with financial tracking.
• Properly order products to keep the cost of goods sold within budget, while avoiding an inadequate supply of products and food items.  
• Schedule staff and control payroll to stay within budget, while always having appropriate staffing for current business volume. 

Qualifications:

• Ability to manage and lead a team, providing strong leadership, training, and guidance.
• Exceptional customer service and communication skills.
• Basic knowledge of inventory management, cost control, ordering, scheduling, and general hospitality management.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent required; additional certifications in hospitality or management a plus.
• Experience working in a hotel or resort environment.
• Knowledge of food safety and sanitation practices.
• Previous management experience, preferably in hotel or resort operations.
• Ability to lift 30-40 pounds and stand for extended periods of time.

What are we looking for?

Compensation:

$23

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$25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.