Customer Service - Associate II

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Service - Associate II

Process merchant account boarding requests with accuracy and adherence to defined SLAs.

Perform updates and maintenance on existing merchant accounts based on client requests or internal triggers.

Validate and input data from boarding templates, ensuring completeness and correctness.

Coordinate with internal teams to resolve discrepancies and ensure smooth onboarding.

Maintain documentation and audit trails for all account changes and setups.

Support large-scale client implementations by managing backend setup tasks.

Ensure compliance with internal controls and regulatory requirements.

Escalate issues proactively and follow through to resolution.

Shift Requirements

Flexible to work any shift starting between 7:00 AM IST and 8:00 PM IST.

Shift allocation will be based on business needs and may vary periodically.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.