Loan Servicing Senior Specialist

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Billings, MT Great West Center.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Loan Servicing Senior Specialist is responsible for various duties supporting the loan servicing team. This position includes ownership of more complex job functions, loan level research with root cause analysis, creating and delivering procedures and training, and interfacing with other support functions outside of Servicing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles more complex Loan Servicing job functions, which could include but is not limited to Attorney Prepared Loan Processing, Complex Commercial Loans, Data Quality, Reconciliations, Reporting, and Collateral Management.
• Assists with customer service calls regarding account inquiries and error or complaint resolution.
• Updates data in the servicing core system and documents customer contact.
• Monitors department and employee facing procedures for accuracy and as needs surface or processes change, partners with direct manager to help update existing or create new procedures.
• Trains on new or existing procedures and processes, as well as assists in the training of new hires into department job functions.
• Ensures compliance with all regulatory guidelines and bank policies.
• Engages in process improvement activities.
• Helps monitor SLAs to partner with direct manager to ensure department work is completed timely and accurately.
• Acts as a first level escalation point for complex customer inquiries.
• Backs up support when Department Manager is Out of Office.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work independently, to prioritize and manage deadlines and to follow instructions.
• Effective communication skills with ability to collaborate with other teams for corrections or clarification to complete research.
• Problem solving skills are necessary to carry out daily tasks.
• Must have the ability to exhibit a positive and professional attitude, even in difficult situations.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to compose professional correspondence to customers and management team.
• Ability to effectively present information one-on-one and in group situations to customers and other employees of the organization.
• Ability to calculate in all units of measure using whole numbers, fractions, and decimals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume in all units of measure.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or oral form.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret documents to ensure they are correct.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Bachelor's Degree in Finance, Business, or related field preferred
• 1-3 years experience in Lending Operations and/or an equivalent combination of experience and education required
• Experience in operational processes, procedures, systems, and loan servicing regulations preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.