Knowledge Management Analyst

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

The role

Our Global Business Services (GBS) is the union of innovation, operational excellence, and digital

transformation. We strive to elevate user experiences through standardized, cutting-edge automated solutions that promote efficiency, agility, and informed decision-making across various functions and markets.

Effective knowledge management is critical for organisations seeking to maintain a competitive edge and foster continuous improvement. By systematically capturing, organising, sharing, and utilising knowledge assets, companies can drive innovation, enhance collaboration, and reduce redundant efforts. The Knowledge Management (KM) Analyst plays a pivotal role in this process. This professional is responsible for designing and implementing strategies to ensure vital information is accessible, accurate, and secure. By analysing knowledge flows, facilitating best practice sharing, and supporting digital platforms, the KM Analyst helps maximise organisational learning and operational efficiency. 

What you'll be responsible for

• Identifying critical information, best practices, and "lessons learned" from projects and subject matter experts.
• Developing templates and guidelines to ensure information is consistent, readable, and professional.
• Periodically reviewing the knowledge base to archive outdated information and update existing articles.
• Structuring knowledge system categories to be logical for end users.
• Utilising appropriate keywords and tags within content to optimise search engine retrieval and ensure alignment with user queries.
• Optimizing the user interface of internal portals (like SharePoint, LMS, etc.) for maximum findability.
• Monitoring metrics such as page views, search queries with "zero results," and user engagement levels.
• Measuring how the knowledge base affects KPIs, such as reduced support tickets or faster onboarding times for new hires.
• Serving as the functional administrator for Knowledge Management Systems (KMS).
• Ensuring the knowledge base connects effectively with other enterprise tools like Microsoft Teams.
• Working with IT to resolve technical bugs or permission issues within the platforms.
• Encouraging employees to document their processes rather than keeping "tribal knowledge" in their heads. Page 1 of 2
• Leading workshops or creating "how-to" videos to teach staff how to contribute to and navigate the knowledge ecosystem.
• Gathering user feedback to continuously improve the system’s utility and ease of use.

We're looking for someone who

Rather than an exhaustive check list, focus on what really matters.

• Minimum 8 years of professional experience, with a minimum of 4 years of experience in managing end2end transitions
• Brings strong skills in :
  • Comprehensive understanding of E2E processes in Global Business Services
  • Having 5+ years of overall experience with a minimum of 3 years of relevant experience
  • Analytical thinking, solution-oriented, clear, and structured way of working 
  • Fluent in English (written and spoken)
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organization
• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.