Regional IT Support Specialist Level 1

Location(s): Prince George County, La Plata, MD

Pay: $20-$23 per hour, DOE

Hours: Full-Time | Typically 8:00 AM – 5:00 PM, with flexibility based on regional needs

Are you the person everyone calls when something isn't working - and you usually know how to fix it?

AlphaBEST Education provides extended day, summer, and enrichment programs that are designed to inspire and engage students while they discover and learn beyond the school day in a fun, safe environment.

Technology helps keep our programs and teams connected. As a Regional IT Support Specialist - Level 1, you'll provide hands-on and remote technical support to AlphaBEST team members and program locations throughout your assigned region.

 

We're looking for a technology professional who:

• Enjoys troubleshooting problems and finding practical solutions
• Can explain technical issues in a clear, easy-to-understand way
• Is comfortable working independently while also collaborating with a team
• Takes pride in providing responsive, reliable customer support
• Can manage multiple priorities and follow issues through to resolution
• Is flexible and willing to travel to program locations when hands-on support is needed

In this role, you will:

• Manage new and open technical support tickets within your assigned region, providing timely follow-up and resolution
• Remotely configure, manage, and troubleshoot devices as needed
• Support computers, iPads, phones, printers, copiers, and other technology used by AlphaBEST teams
• Troubleshoot hardware, software, connectivity, and wireless network issues
• Support wireless networks at assigned locations and partner with IT leadership to help maintain secure, reliable connectivity
• Set up and troubleshoot printers and other hardware in both local and networked environments
• Travel regularly to program sites to diagnose and resolve technology issues that require hands-on support
• Complete technology repairs and support activities within your assigned region under the direction of IT leadership
• Help minimize technology disruptions and maintain continuity of business and program operations

This role is ideal for candidates with experience in:

• Help desk or technical support
• Desktop, computer, or device support
• Hardware troubleshooting and repair
• Network or wireless troubleshooting
• Field or regional IT support
• Customer-facing technology support

Requirements:

• Reliable transportation and ability to travel regularly between assigned program locations, sometimes with short notice
• Strong working knowledge of Windows, Apple/macOS, Android, and iOS operating systems
• Proficiency with Microsoft Office/Microsoft 365 and Google Workspace
• Working knowledge of PC hardware, wireless networks, printers, and common peripheral devices
• Strong written and verbal communication skills
• Ability to troubleshoot problems, identify solutions, and communicate next steps clearly
• Strong organization and time-management skills with the ability to meet deadlines
• Ability to work effectively both independently and as part of a team
• Previous experience providing technology support and/or completing technology repairs
• Technical certifications are a plus but not required

Why Join Us?

At AlphaBEST, technology plays an important role in helping our teams deliver great experiences for students and families. In this role, you'll have the opportunity to use your technical skills to solve problems, support employees, and keep programs connected and running smoothly.

Visit alphabest.org/careers to learn more about our benefits.