- Location
- South Africa
- Workplace
- Remote
- Type
- Full-time
- Department
- Global
- Seniority
- Manager
- Source
- Lever
Description
About the Role
We are seeking a passionate and technically skilled Technical Customer Success Manager for our AI Agents team in South Africa. This role is pivotal in ensuring customer satisfaction and success through proactive engagement and technical expertise. You will be responsible for configuring, troubleshooting, and optimizing our software solutions to meet the unique needs of our customers.
Your primary focus will be on B2B SaaS customer ownership, where you will leverage your strong technical skills and exceptional communication abilities to drive customer retention and expansion. Join us in a dynamic, fast-paced environment where important customer items are addressed on the same day.
Skills
EHRCustomer Service
Benefits
Opportunity to work remotely from anywhere in South Africa.Engaging company culture with a focus on professional development and growth opportunities.Access to advanced tools and technologies in the AI space.Collaborative and supportive team environment.Regular training and opportunities to enhance technical skills.Participation in team-building activities and company events.