At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to deliver cutting-edge XR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live.

Your Role

• Define clinical and technical requirements for online eye testing and centration

• Lead user journey design and integration, incl. commercialization models for online eye testing and centration; understand limitations and barriers and lead mitigation

• Drive product development and user validation

• Serve as interface between optometry experts, engineers and business units

• Oversee regulatory compliance and quality assurance

• Educate internal stakeholders and customers about product features and benefits

• Analyze user and data to guide product improvements

• Monitor global remote ophthalmology trends and seek to integrate solutions

• Collaborate closely with business stakeholders to ensure product viability, desirability and seamless integration

Your Profile

• Strong project and program management skills, from scoping and planning to execution, risk management, and governance in multi-stakeholder environments; customer enablement and partner-facing work

• Solid understanding of retail operations and customer journeys, ideally in optical, healthcare, or premium consumer retail

• Ability to connect strategy and execution, translating strategic directions into clear workstreams, initiatives, and pilots

• Familiarity with omnichannel concepts and how digital and physical touchpoints reinforce each other in a B2B2C or retail context

• Experience with data-driven and continuous improvement approaches, including working with KPIs and qualitative feedback

• Strong communication, facilitation, negotiation, and stakeholder management skills, comfortable working with both external partners and internal senior stakeholders

• Hands-on approach with the ability to move from concept to action quickly and iterate in a dynamic environment

• High degree of accountability and ownership – able to own topics end-to-end, make decisions within scope, and deliver results independently in a dynamic environment

• Fluent in English; German and/or additional languages are an advantage.

Rooted in the ZEISS culture, we prioritize collaboration, integrity, ambition, and an entrepreneurial growth mindset, all supported by a commitment to continuous learning. We foster an inclusive environment where diverse perspectives and performance are valued and important to our success. Our teams are encouraged to grow both personally and professionally. At XRX, we offer competitive compensation packages and benefits, and ample opportunities for professional development. Join us and be part of a team that champions innovation, collaboration, and excellence.

Your ZEISS Recruiting Team:

Hannah Beutler, Melike Bostanci