- Location
- Springfield, NJ, NJ
- Source
- ApplicantStack
Description
About the Role
The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.
Key Responsibilities
Member Experience
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Greet members and guests with professionalism and positive energy.
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Engage with members and assist with questions, services, and general support.
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Maintain a clean, organized, and welcoming front desk environment.
Sales & Enrollment
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Conduct facility tours and present membership options.
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Enroll new members and set up billing information.
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Schedule new member onboarding sessions.
Front Desk Operations
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Check members in according to company procedures.
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Manage member accounts, updates, and inquiries.
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Answer phone calls, schedule tours, and provide accurate club information.
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Support retail sales and promote club amenities.
Team & Facility Support
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Assist with light cleaning and maintenance reporting.
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Support group class check-ins and app assistance.
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Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.
Qualifications
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Outgoing, energetic, and customer-focused.
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Strong communication and problem-solving skills.
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Ability to work collaboratively in a fast-paced environment.
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Customer service, sales, or hospitality experience preferred.
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CPR/AED certification (or completion within 30 days of hire).
Why Join Crunch
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High-energy, inclusive work environment
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Growth opportunities within a rapidly expanding brand
- Access to premium fitness facilities and innovative programming
Location: In-person
Pay rate: $16.00
Shift: Days/Evenings/Weekends
Part-Time
Website: www.primetimefitness.org
