Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator
Glhstaffing
·Aug 5, 2026
- Salary
- $39+/hr
- Location
- Syracuse, New York, US
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Education
- Master
- Source
- BetterTeam
Description
Licensed Master Social Worker – Nursing Home Surveyor / Complaint Investigator – Syracuse, NY
Location: Syracuse, NY
Employment Type: Full-time
Rate: $39/hour
Employment Type: Full-time
Rate: $39/hour
Position Overview:
Based in Syracuse, NY, the Nursing Home Surveyor / Complaint Investigator assists with surveillance and investigation activities related to nursing homes (long-term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect; perform surveillance activities at nursing homes (long-term care), Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare a Statement of Deficiencies (SOD) within the required time frame using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNFs); and participate in state monitoring during Immediate Jeopardy situations, among other duties.
Why You'll Love Working Here:
- Competitive rate of $39/hour.
- 5 sick days (40 hours), subject to the provisions of the NYS Paid Sick Leave Act.
- Health insurance, subject to plan eligibility requirements.
- Full-time position with on-site travel requirements.
- Specialized, high-level experience in healthcare regulation, compliance, and investigation.
- Mission-driven work directly protecting vulnerable residents and improving quality of care in long-term care settings.
- Premium pay rate for holidays and overtime.
Qualifications:
- Master's degree in Social Work (MSW) from an accredited program.
- Current New York State Licensed Master Social Worker (LMSW) required.
- Minimum two (2) years of clinical experience in a medical facility, preferably a nursing home, required.
- Two (2) years of experience performing nursing home surveillance activities, preferred.
- Strong interpersonal skills with the ability to facilitate positive customer satisfaction in adverse or controversial situations.
- Ability to work independently with minimal supervision, as well as in a team environment.
- Excellent written and verbal communication skills, with the ability to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
- Superior investigative and analytical skills, with proficiency in conducting interviews with facility staff, residents, and families.
- Strong computer skills with the ability to learn new programs.
- Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
- Ability to travel to on-site locations.
Additional Requirements:
- The work schedule is determined by the state; candidates must be flexible with scheduling
- Must be available to work weekends, holidays, and evening shifts as needed, assigned on a rotating basis
- This is a travel position
Key Responsibilities:
- Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities at nursing homes (long-term care) to determine compliance with federal and state regulations.
- Produce written documentation and draft a Statement of Deficiencies (SOD) within the required time frame, using Principles of Documentation.
- Assess compliance with the Plan of Correction within the required time frame.
- Complete data entry in federal and state reporting databases as required.
- Participate in state monitoring during immediate jeopardy situations.
- Attend meetings as required.
- Testify in administrative hearings as needed.
- Adhere to applicable work schedules, policies, and procedures.
- Travel to on-site locations according to the work schedule.
Skills
Compliance