Customer Service Operator

Jandakot | Permanent Full-Time | $65,000 – $70,000 + Super

Join a supportive team and become a key point of contact for customers and sales teams across Australia.

An exciting opportunity has become available for an experienced Customer Service Operator to join a long standing national business.

This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience.

You’ll be joining an established team of five and will work closely with the Hub Manager and broader sales and warehouse teams.

About the Role

As the WA-based Customer Service Operator, you will be the key point of contact for customers and sales representatives, helping to ensure orders are processed accurately and delivered on time.

Your responsibilities will include:

• Managing incoming customer calls and enquiries relating to orders, products, pricing and availability

• Processing customer orders accurately through SAP

• Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries

• Following up outstanding orders, backorders, stock availability and delivery issues

• Making proactive outbound calls to customers to follow up enquiries, quotes and orders

• Identifying opportunities to upsell and cross-sell products and generate additional business

• Providing sales support to Business Development Executives, including stock level reporting and order assistance

• Managing enquiries through the ticketing system and shared inbox

• Processing invoices and general administration associated with customer orders

• Building strong relationships with customers through reliable, responsive and professional service

• Working closely with the broader Hub team to resolve customer, stock and delivery issues

The role will involve a combination of inbound and outbound customer contact. While call volumes will vary, the successful person will be comfortable working in a busy environment where customer service, accuracy and responsiveness are important.

About You

You’ll be a confident and proactive customer service professional who enjoys speaking with customers and getting things done.

To be successful, you will ideally have:

• Previous experience in customer service, call centre, sales support or a similar role

• Strong verbal communication and a professional telephone manner

• Excellent attention to detail and accuracy when processing orders

• Confidence making outbound calls and proactively engaging with customers

• A genuine commercial mindset and willingness to identify sales opportunities

• Good computer skills and experience using Microsoft Office

• Previous experience using SAP although training will be provided

• Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous

• The ability to work collaboratively with sales, warehouse and operational teams

• A positive, motivated and outgoing personality

Exact experience not essential — what matters most is your customer service ability, communication skills and willingness to learn.

What's on Offer?

• Permanent full-time opportunity

• $65,000 – $70,000 + super

• Monday to Friday, 5 days per week in the Jandakot office

• Join an established and supportive team

• Comprehensive onboarding and training provided

• A varied role combining customer service, administration and sales support

• The opportunity to become the dedicated customer service contact supporting the WA region

Training & Support

You’ll receive a structured onboarding program to ensure you are confident in the systems, products and processes.

Initial training will take place with the existing team, followed by ongoing support from the Hub Manager and regular catch-ups via Teams. You’ll have plenty of opportunity to learn the role before taking ownership of the WA customer base.

Apply Now

If you’re looking to build a career in customer service and enjoy building relationships and solving problems, we’d love to hear from you.