Case Manager at Lincoln Place

Share’s Mission:

Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 8,000 people experiencing poverty, hunger and/or homelessness.

We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day.

Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, 401(k) with match, and health/dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.

DE&I Statement:

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.

Job Description:

Share’s Affordable Housing & Stability programs - Permanent Supportive Housing (PSH), and Prevention use the Housing First model to move the most vulnerable houseless individuals into housing, and case management support to help people stabilize in housing and not return to homelessness. 

Case Manager Job Duties:

• Perform complex case management duties and administrative work.

• Engage in conflict resolutions when it arises.

• Perform the most difficult assignments requiring a higher level of responsibility, applying advanced subject knowledge, and exercising independent judgment and initiative.

• Receive work assignments in terms of objectives, priorities, and deadlines.

• Assist in maintaining department compliance with various contract/funder requirements.

• Participate on committees, work groups, and in identifying needed policy and systems issues and potential improvements.

• Support clients in obtaining and securing permanent housing

• Assist clients with housing navigation and overcoming barriers to housing access

• Promote long-term housing sustainability through individualized case planning

• Provide education and support on housing maintenance, stability, and retention

• Help clients understand and meet lease requirements, including paying rent on time

• Support clients in building and maintaining positive relationships with landlords and neighbors

• Assist clients in identifying and accessing behavioral health services, including those related to mental health and substance use

• Collaborate with clients to develop personalized crisis prevention and response plans

• Connect clients with appropriate community resources to support housing stability

• Promote client-driven housing goals and support progress toward those goals

• Maintain an active caseload and ensure accurate and timely eligibility assessments

• Process and maintain case records and complete monthly reporting forms

• Compute benefits and payments, ensuring accuracy and compliance with program guidelines

• Respond promptly and professionally to client inquiries and service needs

• Receive directions from the Program Director.    

• Other duties as assigned

Case Manager Qualifications:

• Training and experience for this advanced level is typically equivalent to a bachelor’s degree and three (2) to three (3) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 4-6 years of qualifying training and/or experience).

• Possess a high level of professionalism and have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude.

• Requires elevated level of organization skills, including attention to detail, planning, prioritizing, multi-tasking, and meeting deadlines in a fast-paced environment.

• Requires excellent communications skills including verbal, written, presentation and listening

• Exhibits day-to-day flexibility in handling multiple priorities and organization initiatives and effectively collaborating among interdisciplinary teams.

• Experience in and/or ability to learn additional complex Case Management (such as Peace Health EPIC access).

• Has received or willing to attain additional certificates, including but not limited to:

• SOAR Advocate Training.

Special Requirements:

Potential new hires will require a background check, which will include:

• Valid Driver’s License/ Motor Vehicle record

• Criminal Background History

• Sex Offender Registry

• OFCCP Registry