Reception and Bookings Manager

Job Advert

Reception and Bookings Manager

Renacres Hospital - Ormskirk

Full Time - 37.5 hours per wee

Salary - Depending on experience + Benefits

Summary:

Renacres Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital is one of Lancashire's leading private hospitals and has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

We are proud to be in partnership with some of the most qualified and experienced Consultants, along with dedicated staff who are highly trained and pride themselves on maintaining the highest levels of patient care to encourage a full and speedy recovery.

The Role:
We currently have a great new opportunity for an experienced Reception and Bookings Manager to join our team at Renacres Hospital, based in Ormskirk.

As the Head of Department for Administration you are responsible for ensuring the smooth day-to-day running of Reception, Admissions, Outpatient Appointments (including electronic NHS referrals), and the main hospital switchboard. Working with the teams in each area and liaising with your clinical colleagues, you are responsible for ensuring processes are documented and followed correctly by all staff.

Experience, Skills & Attributes:

• Knowledge and experience of Electronic Patient Records system (Maxims or other)

• Knowledge and experience of patient bookings and schedule management

• Experience of managing a team and working with the consultant body

• Experience of dealing with large volumes of work with a degree of interruption

• Excellent organisational and planning skills

• Excellent customer service, communication, and interpersonal skills

• Ability to manage conflicting priorities and work to tight deadlines and targets.

• Ability to manage a varied, unpredictable, and demanding workload.

• Ability to work under own initiative.

• Ability to work to a high level.

• Act in a professional manner at all times when dealing with internal and external customers

• Promote the company in a positive manner both internally and externally

• Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practice

• Adhere to Ramsay policies and procedures

• Be responsible and accountable for own designated responsibilities

• Participate in the annual Performance Development Review process

• Undertake reasonable training and development to retain and improve upon existing skills

• Demonstrate the ability to work both independently and within a team structure

• Behave in a friendly and supportive manner to other employees

• Work collaboratively and cooperatively with all members of the team

• Resolves any workplace conflict in a professional manner through the correct organisational processes

• Assist new members of staff to effectively perform their role

• Demonstrate good communication skills 

• Liaise with colleagues and stakeholders and report outcomes or needs to the relevant function manager or Director

• Attend departmental meetings and read relevant communications while contributing to improving standards of services in line with the needs of the business

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants

• Discounted Bupa Dental Insurance

• Life Assurance (Death in Service) x3 your base salary

• Private Pension, with Ramsay matching up to 5% after a qualifying period

• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days

• Flexible shift patterns, where possible

• Family friendly policies including enhanced parental leave

• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development

• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts

• Cycle2Work scheme

• Subsidised staff restaurant, where possible

• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
 

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.