We are hiring at Starling Physicians! 

Essential Job functions: 

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. 

• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.  

• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette. 

• Informs patients of delay in physician schedules, assists with patient comfort while delayed. 

• Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule. 

• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections. 

• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers. 

• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed.  Review Eligibility and Phone report. 

• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows. 

• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations. 

• Completes referrals according to departmental guidelines and properly enters into the appropriate system. 

• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly. 

General Job functions: 

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings. 

• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations. 

• Demonstrates the ability to adequately follow downtime procedures. 

• Other job duties as required. 

Education, Certification, Computer and Training Requirements: 

• High School Graduate or GED required.  Associate Degree preferred. 

• Heartsaver within 30 days of hire. 

• Previous PSR experience preferred. 

• Ability to communicate in English, both orally and in writing. 

• Must have excellent customer service skills. 

• Must have the ability to organize and perform multiple tasks in a timely manner.  

• Knowledge of medical office and terminology preferred. 

• Basic proficiency in computer use required.  Previous experience with Standard Office Technology in a Window based environment preferred. 

•  Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred. 

Travel:  

• Ability to commute to satellite offices as needed.