- Salary
- $23+/hr
- Location
- Monona, WI, WI, US
- Education
- High School
- Source
- GovernmentJobs
Description
Under general supervision, assists library patrons, performs clerical tasks, and completes other library work as required. This is a weekend-only position, averaging 13 hours a week. The tentative schedule for this position is:
Saturday: 8:45 am–5:00 pm
Sunday: 1:00–5:00 pm
- Provides excellent customer service to patrons of all ages, including new users and those not comfortable on computers.
- Performs basic computer operations in the library catalog and other softwares, must be able to navigate the internet to check email and other updates, and perform searches.
- Assists patrons with locating materials and resources in the library.
- Performs circulation desk procedures, such as checking materials in and out, registering new users, and collecting fees.
- Checks in deliveries of interlibrary loan materials.
- Assists with library opening and closing procedures.
- Assists with special projects as assigned, such as removing under-used library materials, designing displays, and keeping shelves tidy.
- High School Diploma or equivalent
- Previous customer service experience or library experience.
- Keyboarding and general office experience.
- Must be able to work the schedule as outlined above.
- Ability to learn pertinent computer programs (or software) and to effectively use them to perform assigned duties.
- Ability to effectively present information to patrons and respond to questions from patrons.
- Ability to maintain confidentiality of library patron information.
- Ability to follow detailed instructions.
- Ability to handle monetary transactions and to operate library business machines properly.
- Ability to work independently, organize and prioritize work, respond to varied and changing work demands and make decisions as required.
- Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.
- Keyboarding and basic computing, Internet familiarity and searching skills, filing ability.
- Willingness to maintain skills in above-mentioned areas through active participation in appropriate continuing education activities.
- Working knowledge of English grammar and spelling.
- Working knowledge of library methods and procedures.
Minimum Physical Abilities Required to Perform Job:
- Ability to frequently move among shelves and to place books on shelves. Some shelves may require bending, stooping, or reaching in order to access.
- Ability to move books, sort them, process them, and place them on shelves
- Ability to visually inspect books, documents, and computer screen at close range, as well as a visually monitor the library environment from a distance
- Ability to use a computer
- Ability to receive and effectively communicate information to patrons in person and via telephone
- Ability to move a cart weighing 300-400 pounds on wheels
Skills
Customer Service