Lead Specialist GES SBS Customer Quality

Your key responsibilities

• Act as the quality key-contact for our customers and internal business partners
• Ensure a timely and correct response on customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.)
• Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs
• Support and ensure good complaint handling processes to fulfil the customer expectations
• Seek for opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires.
• Provide operational support within projects, our internal sales functions in QA related topics and supporting sales and marketing to implement new products and services.
• Be the representative of the customer’s quality voice in our internal processes and organization.
• Optimizing the standard documentation portfolio to fulfil customer requests and work closely together with functions to achieve this. (e.g. Product managers, Product Application Specialists, Regulatory Affairs)
• Give operational support to the Customer QA Manager on all relevant Quality issues/activities, acting as back up during their absence.

We bring

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
• A culture that prioritizes safety and well-being, both physically and mentally
• A space to grow by encouraging and supporting curiosity and an open mindset

You bring

• MSc – BSc level or equivalent (chemistry, food technology, microbiology or similar).
• 2+ years operational Quality Assurance experience in the Food industry (manufacturing or business).
• Customer oriented QA professional with interest and experience in managing customer QA relations.
• Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP and ISO certifications
• Service oriented person, who works accurately, with high quality and passion.
• Experience of communicating to different levels (from shop floor to management) and customers
• Good computer program knowledge and skills (Outlook, Power BI, CRM, PowerPoint, Excel)
• Excellent written and oral communication skills in English, Spanish is an additional plus
• Likes to work in close cooperation with other team members (team player)