- Location
- Canada
- Department
- GMP
- Seniority
- Director
- Source
- Greenhouse
Description
Brainlabs is the media agency built to answer one question: what's actually driving profit? Founded in 2012 by Daniel Gilbert, we were built by engineers before we were a media agency. Today, 1,000+ Brainlabbers across five continents use our proprietary agents, built on 32 media tools and over 2,500 logged experiments, to help brands connect every channel they plan and buy to one thing: the bottom line.
The Role
This is a senior technical role within the Platforms and Enablement team. You will own delivery quality and technical standards across a portfolio of Marketplace clients. You sit close enough to the work to catch a bad setup before a client does, and senior enough to run resourcing, mentoring, and revenue conversations for the team beneath you. Our ideal candidate has hands-on platform experience (DV360, CM360, SA360, GA4, GTM), has managed or mentored a team before, is solution focused with a growth mindset.
Responsibilities
- Manage, lead and grow clients in your portfolio.
- Serve as a senior technical escalation point for issues, stepping in to resolve problems and ensuring it is fixed promptly and to standard.
- Diagnose root causes behind recurring platform or implementation issues.
- Strategically lead clients, targeting growth year on year.
- Consider cross sell opportunities for clients and engage relevant stakeholders.
- Be a practice expert in pitch processes, translating platform capability into commercial opportunities for clients.
- Stay ahead of product roadmap changes, beta features, and platform shifts, and translate what you learn into practical guidance for your team.
- Manage and develop junior team members, dedicating real time to coaching and upskilling, and creating opportunities for others through delegation and sponsorship.
- Support team resourcing and capacity planning
What We Are Looking For
- Deep, hands-on product knowledge (DV360, CM360, SA360, GA4, GTM) at an advanced level.
- Proven experience managing or mentoring junior team members.
- A track record of acting as a technical escalation point: staying calm under pressure, diagnosing the actual problem, and resolving it without leaving a mess behind.
- Commercial awareness grounded in delivery reality. You understand how resourcing and implementation decisions affect margin, client satisfaction, and team capacity.
- A demonstrated growth mindset: comfortable being challenged, quick to adapt when a platform or a process changes, and genuinely invested in developing the people around you.
- Strong communication skills across technical and commercial audiences, able to explain a platform issue to a specialist and to a client in the same afternoon.
#LI-MB1
What happens next?
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!
Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.
