Regional Customer Manager - Pick N Pay - Grains and Bakeries

Overview

Provide annual (plan) scope metrics relevant to the role.

 

 

Responsibilities

Customer•    Ensure customer metrics are achieved through negotiation and delivery of regional elements of joint business plan•    Drive service levels with incremental improvements by working closely with the customer and supply chain teams•    Tailored promotional strategy delivered in line with customer expectations and Pepsico framework•    Manage operational execution through dedicated PFS (Smollans) teams, setting and measuring execution objectives•    Deliver Account ‘Must Win Battles’ through Account Plans•    Skilled Key Accounts Manager to oversee the relationships of PepsiCo within the Pick n Pay  Group•    The Key Accounts Manager will be responsible for obtaining and maintaining long term customers relationships•    Serving as the link of communication between key customers and internal teams•    Execute agreed price inreases•    Execute pricing strategy in accounts and execute pack/price architecture changes.  Effectively trade at Store level•    Grow share, range and distribution in line with specific account targets•    Develop regional customer relationships through newly established PnP regional structures•    Manage trade-offs within customers for the greater benefit of Pepsico•    Create a deep understanding of what is needed to execute account plans at regional and store level. Work closely with Regional Support teams to ensure successful implementation. •    Promotional calendars updated weekly across customer base  with focus on optimized grids when negotiating•    Accruals for cash and retro spend to be loaded timeously as well as coding of customer claims •    Ranging to be updated and checked weekly with customers to ensure agreed weighted and numeric distribution targets is achieved. •    Forecasting to be concluded with Demand Planning bi-weekly and promo updates, amended in forecast•    NPD listings to be negotiated timeously with Regional Buyers•    Managing of co ad  budgets  – monthly reviews of spend to be presented and budgets updated to track YTD spend vs Budget•    Negotiating and loading of regional/national deals to be completed on relevant PepsiCo system, timeously•    Pricing claims to be resolved as per audit and control timelines•    Resolving any issues and challanges faced by customers and dealing with complaints to maintain trust•    Playing an integral part in generating new sales that will turn into long-lasting relationships•    Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics. 

Qualifications

•    Relevant 3 yr tertiary qualification in Business or Marketing •    Minimum 6 years relevant experience in Retail Key account Management preferably within the Pick n Pay group will be an advantage•    Strong administrative skills•    Strong financial acumen and basic understanding of accounting•    Strong interpersonal and communication skills•    Proven Commercial Acumen•    Strategic ability •    Strong analytical skills •    Functional Excellence