Account Receivable Officer

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

• Review and validate billing requests received from the Operations team, ensuring all information and supporting documents are accurate and complete prior to processing.
• Execute billing activities in SAP with precision and adherence to internal policies, accounting standards, and timelines.
• Perform detailed verification of rates and billing components to ensure accuracy, profitability, and compliance with customer contracts.
• Coordinate with the Operations team to resolve data discrepancies, rate mismatches, or missing documentation in a timely manner.
• Maintain systematic records of billing transactions and ensure all supporting documentation is properly filed for audit readiness.
• Prepare monthly billing status reports for submission to the Accountant.
• Manage and update Excel templates to streamline SAP billing uploads and ensure data consistency.
• Generate and issue Credit Notes for billing adjustments when necessary, with proper justification and approvals.
• Distribute finalized invoices and supporting documents to customers or internal teams according to agreed service timelines.
• Proactively follow up and support the resolution of customer billing disputes or queries to maintain positive business relationships.
• Assist during month-end closing and audit reviews by providing accurate billing data and supporting documentation.
• Ensure all billing activities are completed within agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Support continuous process improvement initiatives and participate in ad-hoc projects as assigned by the Team Leader or Manager

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.