- Location
- 9640 Springfield VA Non-specific Customer Site, United States of America
- Type
- Full-time
- Department
- Customer Service
- Experience
- 2+ years
- Education
- High School
- Clearance
- Required
- Source
- Workday
Description
We are seeking a dependable, customer-focused Customer Service Representative to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.
Primary Responsibilities:
Serve as the first point of contact for customer inquiries via phone, email, and chat
Provide timely, accurate, and professional responses to customer questions and service requests
Resolve customer concerns and complaints with a positive, solution-oriented approach
Document customer interactions, service requests, and resolutions in internal systems
Follow up with customers to ensure satisfaction and complete issue resolution
Maintain and update customer records and databases to ensure accuracy
Coordinate scheduling, appointments, and internal communications as needed
Prepare and distribute routine correspondence and reports
Support general office operations, including data entry, document management, and record-keeping
Collaborate with internal teams to ensure customer needs are addressed efficiently
Identify opportunities to improve customer service processes and workflow
Basic Qualifications
TS/SCI w/ Poly Clearance is required
High school diploma or equivalent
2–4 years of experience in customer service or client-facing support roles
Strong written and verbal communication skills
Excellent organizational skills with strong attention to detail
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and professional demeanor
Preferred Qualifications
Associate’s or Bachelor’s degree in Business Administration or a related field
Experience using CRM systems or customer databases
Familiarity with SAP or similar enterprise software
Experience supporting internal teams in an administrative capacity
Demonstrated ability to build positive customer relationships
Patient, professional, and customer-first mindset
EC-DAS
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
July 16, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
