SJHP Urgent Care Office Coordinator

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The Office Coordinator works in conjunction with the Branch/Satellite Clinic Director; to provide the direction and leadership necessary for staff to attain our mission, vision, and values. The Office Coordinator enables the leadership capacity and knowledge base; to assure that all patients and team members receive personalized and quality care.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High School Diploma or GED

• Knowledge of Windows-based software (with emphasis on Word, Excel, and Outlook)

• Demonstrated ability to effectively exercise authority and to follow through with operational responsibilities

• Articulate and able to understand multiple viewpoints (among staff members)

• Demonstrated ability to organize multiple priorities and consistently meet deadlines

• Demonstrated ability to proactively address operational issues with direct reports and superiors

• Demonstrated initiative/proactive approach to day to day operations

• Demonstrated strategic planning and budgeting awareness

• Medical Terminology class

Preferred Qualifications:

• Previous supervisory or management related experience

Duties and Responsibilities:

• Daily operational leader for the department

• Works to develop and refine processes; necessary to achieve departmental and organizational key measure goals

• Coaches team members; to promote and develop skills and behaviors necessary to execute department strategy, provide care in accordance with SJRMC’s service standards, and maintain a healthy and balanced work ethic

• Participates and works to provide input to the Branch/Satellite Clinic Director; regarding team member performance

• Ensures effective communication with all team members and excels in both verbal and written communication

• Monitors department schedules and assures adequate staffing and schedule accuracy

• Participates in departmental clinical care quality assurance and displays a commitment to improving quality performance

• Investigates and resolves safety of care concerns; including those filed through SJRMC’s Quantros reporting systems

• Attends departmental and organizational meetings (as required)

• Identifies quality issues and implements improvement strategies; utilizing evidence-based research

• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:

                                                     Safety, Courtesy, Effectiveness, and Stewardship

• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Lifting up to 50 pounds (may be required)

• Long periods of bending, stooping, pushing, walking, and sitting (may be required)

• Extensive computer usage

• Job may be sedentary in nature

• Overtime may be required

San Juan Regional Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.