Part-time Member Services Specialist

In this role, as a Member Services Specialist, you will be the first point of contact for members, assisting them with their financial needs. You will handle a variety of transactions, resolve member concerns, and provide outstanding service while promoting the products and services that best support our members' financial goals.

 

Key Responsibilities include:

• Welcome members with professionalism and provide superior service by proactively resolving issues.
• Work with a sense of urgency to meet and exceed members' needs while taking ownership of solutions.
• Receive and process requests and transactions, including opening/closing accounts and processing loan requests.
• Stay informed on credit union products, services, policies, and procedures to confidently answer questions and cross-sell when appropriate.
• Research and resolve member issues, including technical concerns, escalating complex cases as needed.
• Assist members with account maintenance, including updating information and setting up online banking.
• Ensure compliance with all policies and procedures while maintaining accurate records.

 

Qualifications:

• Minimum of two years of customer service experience, with previous banking or credit union experience required.
• Outgoing and personable, with excellent verbal and written communication skills.
• Problem-solving skills with the ability to assess situations and provide effective solutions.
• Ability to multitask, manage responsibilities, and work with diplomacy across departments.
• Strong attention to detail with the ability to maintain accurate records.

National Police Federal Credit Union ("the Company") may obtain information about you for employment/volunteer or contractor purposes from a third party consumer reporting agency and may disclose your background check and the information in it to third parties in conjunction with your assignment(s) or proposed assignment(s) to them. Thus, you may be the subject of a "consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living. These reports may contain information regarding your criminal history, social security verification, motor vehicle records ("driving records"), verification of your education (including transcripts), or other background checks.