Emergency Relief Assessor

2

Emergency Relief Assessor x2

SCHADS Level 3 | Sunshine Coast
Full-time | Maximum-Term 6-Month Contract | Hybrid Work Arrangement
Monday to Friday | 8:45am – 5:15pm

Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short-term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma-informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

Why you matter

Help People Through Life's Toughest Moments

We're looking for two compassionate and community-minded Emergency Relief Assessors to join our team on the Sunshine Coast. In this rewarding role, you'll provide practical support and guidance to individuals and families experiencing financial hardship, helping them access emergency assistance and connect with services that can make a meaningful difference.

If you're someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about supporting vulnerable members of the community, we'd love to hear from you.

About the Role

As an Emergency Relief Assessor, you will:

• Conduct respectful, person-centred interviews to assess eligibility for Emergency Relief in accordance with Doorways guidelines.
• Assess client circumstances and determine appropriate support using sound judgement, empathy, and best practice principles.
• Connect clients with internal and external support services through referrals and advocacy.
• Manage complex or sensitive matters professionally, escalating where required to achieve the best possible outcomes.
• Maintain accurate, timely, and confidential client records using TSA systems, including SAMIS.
• Identify and report client wellbeing or safety concerns in line with organisational policies.
• Support continuous service improvement by identifying gaps and contributing ideas to enhance service delivery.

About You

To be successful in this role, you will have:

• A minimum Certificate IV in Community Services or a related qualification (a Diploma is highly regarded).
• Demonstrated experience working within the community services sector.
• A genuine commitment to supporting people from diverse cultural, linguistic, and social backgrounds.
• Excellent communication, interpersonal, and assessment skills.
• The ability to remain organised, adaptable, and calm in a high-volume environment.
• Previous contact centre experience will be highly regarded for Phone Line Emergency Relief Assessor positions.
• A current and valid Working with Children Check.

What's on Offer

• Two full-time, maximum-term 6-month contract opportunities.
• Hybrid working arrangements that support work-life balance.
• The opportunity to make a genuine difference in the lives of individuals, families, and the local community.
• A supportive, collaborative, and values-driven team culture.
• Ongoing learning and professional development opportunities.
• The chance to build valuable experience within a respected community services organisation.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible hybrid working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.
 

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration