Receptionist / Front Desk Associate

Location:

The Front Desk Associate plays a key role in creating a warm, welcoming, and service focused experience for residents, visitors, and team members. This position supports the community’s mission by delivering exceptional hospitality, ensuring accurate communication, and helping maintain a safe and well organized environment.

Key Responsibilities

• Greeting Guests:  Greet and direct our residents, visitors, and staff,check clients in or out, and handle questions and concerns efficiently
• Communication: Answer incoming phone calls, respond to emails, and direct inquiries to the right staff member.
• Technical Skills: Basic computer literacy, including familiarity with Microsoft Office or scheduling software.
• Multitasking: The ability to stay organized and calm in a fast-paced environment.

What we offer:

• Compensation: $17.00 - $19.00 per hour, based on experience
• On call schedule, evening and weekend availability is preferred
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact:

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What you will need:

• Proven work experience as a receptionist, front desk representative, or similar role
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Professional appearance and customer-focused attitude
• Ability to multitask and manage time effectively
• Strong organizational skills and attention to detail

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Ashby Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.