Manager of Student & Family Services

POSITION SUMMARY

The Manager of Student & Family Services serves as a key leader responsible for creating a safe, welcoming, and well-organized school environment that supports both operational excellence and positive student culture. This role oversees the daily operations of the front office while leading attendance interventions, family engagement efforts, recruitment efforts, and student accountability processes.

The Manager of Student & Family Services partners closely with school leadership, teachers, students, and families to ensure the school operates efficiently while fostering a positive, inclusive, and achievement-oriented culture. This position plays a critical role in supporting student engagement, reducing chronic absenteeism, strengthening family partnerships, increasing enrollment, and maintaining systems that promote a safe and joyful learning environment.

CATEGORY: Full-Time (1.0 FTE), Exempt, Classified 

WHO WE ARE

Our mission is to transform the lives of students - especially those who will be the first in their families to attend college - by preparing them for success in college, career, and life. Envision Education currently operates four small schools in San Francisco, Oakland, and Hayward, as well as a national educational consulting firm called Envision Learning Partners. Envision Education has made an explicit commitment to becoming an exemplary network of schools with an instructional and cultural vision rooted in an anti-racist and pro-Black framework. The following represents Envision Schools’ vision for 21st-century skills, character traits, and cognitive and social-emotional skills that learners need for success in college, career, and life.

• Knowledge and Love of Self and Land
• Collectivism
• Critical Thinking
• Self Determination
• Criticality
• Leadership

WHO YOU ARE

• You are equity-focused. You are unapologetic about your deeply held belief that all children can achieve. You believe that anti-racist and pro-Black practices and frameworks are essential to change the status quo for all students.
• You are collaborative. You make decisions in partnership with others, focused on what is best for the students 
• You are invested in our core values. You hold high expectations for the entire school community. You examine your own biases in your pursuit of equity for all. 
• You are a creative practitioner.  You solve problems with imagination and persistence. You can build, manage, and maintain innovative systems.
• You are a professional teammate.  You meet deadlines, communicate clearly, and stay organized. You build trust by showing up prepared and honoring shared work, expectations, and timelines.

KEY RESPONSIBILITIES

School Office Management & Operations

• Manage the daily operations of the school office and serve as the primary point of contact for students, families, staff, and visitors.
• Create a welcoming and customer-service-oriented environment for all stakeholders.
• Coordinate front office systems, visitor management, phone communications, mail distribution, and office logistics.
• Maintain office procedures, supplies, equipment, and operational systems.
• Support school events, family engagement activities, and operational logistics.
• Ensure compliance with campus safety protocols and visitor procedures.
• Assist school leadership with administrative projects, communications, and operational initiatives.
• Coordinate substitute coverage and staff support processes as assigned.
• Maintain confidentiality of student and staff information.

Attendance & Student Engagement

• Oversee daily attendance monitoring and intervention systems.
• Monitor attendance trends and identify students at risk for chronic absenteeism.
• Conduct attendance outreach and coordinate family engagement efforts related to attendance improvement.
• Develop and implement attendance incentive programs and student engagement initiatives.
• Maintain attendance records and documentation required for compliance purposes.
• Partner with families to remove barriers to attendance and student participation.

Family Engagement, Recruitment & Community Partnerships

• Serve as a primary point of contact for family concerns, questions, and support needs.
• Build strong relationships with families to increase engagement and trust.
• Coordinate family meetings, orientations, workshops, and school events.
• Support student recruitment, enrollment, and retention efforts through positive family engagement.
• Collaborate with community organizations and external partners to support student and family needs.
• Collect and analyze family feedback to strengthen school culture and services.
• Coordinate student recruitment and enrollment processes, including managing inquiry and application records, scheduling family meetings and school tours, supporting enrollment events, conducting outreach to prospective families, and maintaining accurate enrollment data to support achievement of school enrollment targets.

Student Services & Operational Compliance

• Serve as the primary administrator of the Student Information System (SIS).
• Maintain accurate student demographic, enrollment, attendance, scheduling, and program participation records.
• Ensure cumulative files and student records are maintained in accordance with federal, state, and local requirements.
• Process student records requests, transcripts, enrollment verifications, and transfer documentation.
• Conduct regular audits of student records to ensure data accuracy and completeness.
• Maintain confidentiality and security of all student records and information.
• Lead enrollment, registration, and withdrawal processes.
• Support emergency preparedness and student safety procedures.
• Maintain documentation required for school compliance and audits.
• Ensure compliance with FERPA and student confidentiality requirements.

QUALIFICATIONS

Required:

• Bachelor's degree.
• Three (3) or more years of experience in education, school operations, student services, behavior support, school culture, or office management.
• Experience working directly with students and families.
• Strong relationship-building and conflict-resolution skills.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to equity, inclusion, and culturally responsive practices.

Preferred:

• Experience in a California public or charter school environment.
• Experience implementing restorative practices and positive behavior intervention systems.
• Experience with attendance intervention programs and family engagement initiatives.
• Bilingual proficiency in a language representative of the school community.

Knowledge, Skills, and Abilities

• Knowledge of school culture, student engagement, and behavior support practices.
• Knowledge of restorative practices and positive behavior systems.
• Strong interpersonal and conflict-resolution skills.
• Ability to build trusting relationships with students and families.
• Strong customer service orientation.
• Ability to analyze attendance and behavior data to inform interventions.
• Excellent organizational and project management skills.
• Ability to remain calm and solution-oriented during challenging situations.
• Proficiency with Google Workspace, Microsoft Office, and student information systems.

LOCATION
This position is located onsite at our Hayward, San Francisco, and/or Oakland campuses.  

COMPENSATION & BENEFITS

The salary range for this role is between $70,000 -$80,000 dependent upon years of aligned experience and credentials.  

• Paid sick and personal necessity leave
• Excellent health benefits package with employer contribution to benefits
• Excellent optional Flexible Benefits Plan including dependent care, medical care, pet insurance, parking, and commuter benefits
• 403b Plan with 3% employer-provided match 
• Life Insurance at no cost to employee
• Access to ongoing opportunities for learning, professional, and leadership development 

If you are offered this position, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, Envision Education complies with applicable pay equity laws and considers internal equity among current employees when developing the final offer. Please keep in mind that the range mentioned above is the base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.  We also offer a generous compensation and benefits package.

As an equal opportunity employer, we believe deeply in diversity and are committed to creating an inclusive environment for all people. Envision Education recruits, employs, compensates, and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and the many other characteristics that make us diverse. 

Studies have shown that women and people of the global majority are less likely to apply if they do not meet every one of the qualifications. We are interested in finding values-aligned educators and leaders from a variety of backgrounds. We encourage you to apply, even if you don’t meet every one of our qualifications listed. If you are unsure whether you meet the qualifications of this position, we encourage you to apply and share your experience and questions as part of your cover letter.