About the Job

• Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for export, import and cross trade activities. 

Key Responsibilities 

• • Focus on customer needs and requirements as a priority 

  • Pro-actively inform customer about any irregularities and provide alternative solution 

  • Read and follow instructions defined in customer specific SOP’s 

  • Organize the day to day running of specific import / export operational duties 

  • Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation 

  • Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties 

  • Prepare, create and execute correctly and efficiently completed documents relating to import/export consignments 

  • Monitor daily import/export shipment/delivery requirements 

  • Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system 

  • Maintaining latest customer contact to ensure quality service provided to customer 

  • Monitor and report where possible all import/export consignments within designated destinations and overseas sources were relevant 

  • Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting 

  • Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth 

  • Become relatively conversant in the regulations, cultures and laws of those designated countries served 

  • Be aware and practice specific duties in relation to the legal import/export movement of all hazardous goods 

  • Support country on system roll out 

  • Assist implementation of new customers, review SOP and provide pro-active feedback 

  • Issue internal / external invoices according to agreed rates and services provided 

Skills and Competencies 

• • Excellent communication and customer service skills 

  • End to end Air/Ocean Freight Import / Export experience is essential 

  • Able to plan work and meet deadlines 

  • A pro-active attitude 

  • Ability to work under pressure to cope with periods of high workload and tight timelines 

  • Willingness to work overtime to meet deadlines when required 

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