IT Technical Architect

Title: IT Technical Architect

Location: India

Johnson Controls helps create smarter, healthier, and more sustainable buildings through technology, service, and customer-focused solutions. In this role, you will help shape the ServiceMax platform that supports field service delivery, system performance, and a better experience for internal teams and customers.

You will work across business and technical teams to design scalable ServiceMax solutions, improve service processes, and support reliable integrations with enterprise systems.

Role Overview

As a ServiceMax Technical Architect, you will lead the technical design and architecture of ServiceMax implementations. You will translate business needs into practical solution designs, guide customization and deployment decisions, and ensure the platform is built for quality, performance, and long-term maintainability.

Key Responsibilities

• Lead the design and architecture of ServiceMax solutions aligned with business goals and best practices.

• Partner with stakeholders to gather requirements and turn them into clear technical specifications.

• Oversee ServiceMax customization, configuration, and deployment activities.

• Design and implement integrations between ServiceMax and other enterprise systems.

• Improve workflows and remove inefficiencies to support better service delivery and customer satisfaction.

• Provide technical guidance, coaching, and mentorship to development and delivery teams.

• Support testing, validation, troubleshooting, and issue resolution during implementation and after go-live.

• Create and maintain technical documentation such as solution designs, architecture diagrams, and user guides.

• Stay current on ServiceMax capabilities and related technologies to recommend improvements and future-ready solutions.

How You Will Do It

• Work closely with business and technical partners to stay grounded in real service processes and deliver solutions that solve the right problems.

• Own the quality of the architecture by making sound design decisions, addressing risks early, and keeping implementations secure, stable, and maintainable.

• Use a continuous-improvement mindset to question inefficiencies, simplify complex workflows, and strengthen the platform over time.

• Collaborate across teams with openness and trust, bringing different perspectives together to reach the best solution.

• Keep documentation, design rationale, and technical handoffs clear so teams can implement and support the solution effectively.

• Provide practical guidance to delivery teams and help them stay aligned on standards, timelines, and expected outcomes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, IT, or a related field.

• 10+ years of experience in technical architecture, solution architecture, development, or technical analysis.

• Strong experience with ServiceMax and Salesforce Service Cloud.

• Proven experience designing, developing, and deploying ServiceMax solutions, including custom workflows and integrations.

• Strong understanding of field service management processes and cloud-based architectures.

• Experience translating business requirements into technical designs and solution specifications.

• Experience supporting testing, troubleshooting, and production issue resolution.

• Excellent problem-solving, communication, and stakeholder management skills.

Nice to Have

• Experience integrating ServiceMax with ERP or other enterprise systems.

• Exposure to MuleSoft or Oracle Integration Cloud.

• Knowledge of Oracle and SQL Server.

• Experience with TrueContext.

• A Master’s degree in a related field.

Why Join Us

You will join a collaborative environment where technical expertise helps improve service outcomes and customer experience. This role offers the opportunity to work on meaningful platform architecture, partner with cross-functional teams, and contribute to solutions that support business growth and continuous improvement.

If you are ready to shape ServiceMax solutions that make an impact, we invite you to apply.