Operations Support Specialist III

Do you want to make a difference and change lives EVERY DAY?

Do you have what it takes to be a positive influence on people in the criminal justice system?

Make a difference by working with a company committed to enhancing client's success. RISE UP with us by incorporating our values every day.

Respect

Integrity

Service

Empathy

Understanding

Professionalism

Intervention, Inc., a Colorado non-profit, provides services within the criminal justice system across the state of Colorado including sobriety monitoring (UAs/BAs), electronic monitoring, probation supervision and community corrections.

We Offer:

• Commitment to employee training and career growth
• Opportunity to make a difference while gaining experience in the criminal justice field
• Medical, dental and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday, vacation and sick time
• Pay incentive for bilingual (Spanish/English)
• Intervention is a qualified employer under the public service student loan forgiveness (PSLF) program

OVERVIEW

Completes a variety of administrative tasks to support program operations, such as processing client intakes, maintaining client data, and preparing reports and billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Support, promote and adhere to the mission, values and Code of Conduct of Intervention Inc. 

• Regular and predictable attendance. 

• Attend required trainings and meetings; apply skills and knowledge. 

• Drives personal car to other sites as required, including in adverse weather. 

• Provide support to administrative support staff and management, such as maintaining and collecting basic employee HR information, maintaining and order supplies, or other tasks 

• Complete variety of administrative tasks as directed. 

• Attend and take minutes for weekly staff meetings. 

• May update waitlist, ensuring it is timely and accurately. 

• May ensure close out and audit of client files and maintain terminated client filing system. 

• Create and deliver residential client files for Main office timely. 

• Manage and update client information in databases systems timely and accurately. 

• Schedule new hires to be fingerprinted within 30 days of hire, follow-up and ensure is completed.  Submit results to HR. 

• Submit applicant background request information to CCIB and forward results to hiring manager and HR. 

• Schedule clients for photographing and fingerprinting twice a month (site dictated). 

• Track client terminations to coordinate new client intakes. 

• Verify client location and sentencing information using various databases. 

• May create and issue client IDs. 

• May upload MITTS in ETRAC, open timeline, and if applicable, flag VRA. 

• Enter client sentencing information and other client information into ETRAC. 

• Manage and update client information in the ETRAC and CCIB database systems timely. 

• Communicate intake information to staff and stakeholders. 

• Schedule and coordinate new resident intakes with the Department of Corrections and the County jail. 

• Coordinate information and prepare a variety of reports such as statistical, vendor, billing and/or client information timely and accurately.  

• Carry out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations . 

• Maintain confidentiality of client and company information. 

• Reflect Intervention Inc.s’ commitment to treating all persons with dignity and respect. 
   

MINIMUM QUALIFICATIONS

EDUCATION and/or EXPERIENCE 

• Associate's degree (AA) or equivalent from accredited two-year college or technical school. 

• AND 2 years experience and/or training; OR equivalent combination of education and experience.
   

SKILLS

• Ability to enter data, generate reports and create communications from variety of software programs and databases including Microsoft Office suite 
• Ability to operate multi-line telephone system 
• Ability to communicate effectively both verbally and in writing 
• Ability to remain calm in stressful situations 
• Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.  
• Ability to interact effectively as a team member and independently with Company staff, stakeholders, and with diverse client base. 
• Must pass background check and have ability to access to state criminal databases 
• Valid drivers license preferred

Title: Operations Support Specialist III
Starting Pay: $21.22/hr 
Hours: M-F day shift 
Location: Henderson, CO (Adams County)

Click here to learn more about Intervention Inc or go to www.int-cjs.org/employment
 

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Application deadline: open until filled