Broadband and AI Senior Analyst- Library Department

The award-winning San José Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.

Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at its core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the Digital Empowerment and Broadband Strategy, which includes SJ Access – the number one provider of free public access to Wi-Fi connectivity.

SJPL’s mission is to enrich lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit www.sjpl.org. Join us to make a difference!

The Library Department is recruiting a Broadband and Artificial Intelligence (AI) Analyst (Senior Analyst) to support the City’s implementation of the Digital Empowerment and Broadband Strategy (Strategy). The Senior Analyst will lead the broadband permitting program and assist with development of AI governance and training for Library staff in alignment with the Strategy’s work plan and SJPL’s mission, vision, and principles. The Senior Analyst is a member of Broadband and Partnerships Unit (Unit) in the Library’s Digital Empowerment and Public Technology division, and reports directly to the Unit Program Manager. 

The City Council approved Digital Empowerment and Broadband Strategy seeks to expand access to reliable wired and wireless broadband while advancing digital empowerment through equitable access to connectivity, technology, and digital skill-building for underserved communities. Executing this strategy requires accelerating broadband permitting with the telecom providers for small cell, macro cell, and fiber optic infrastructure, working collaboratively with the community on the aesthetics and other community concerns associated with broadband deployment, and managing the day-to-day permitting workflow across the multiple City departments responsible for review, permitting, and inspection.

The Senior Analyst directly influences over $500 million in private sector investment into the City. This private sector investment creates jobs, increases regional GDP, delivers Smart City capabilities across the city, and expands economic opportunities for the digitally underserved.

The Senior Analyst requires a broad set of skills including project management in an Agile environment, stakeholder coordination, contract development and management, data analysis, team leadership, and public collaboration. They will support value exchange agreements for broadband deployments and coordinate across City departments on the permitting and construction of macro sites, small cells, underground fiber optics, conduit runs, and the City’s Community Wi-Fi equipment. This role requires collaboration with various City departments, including but not limited to, the City Manager’s Office; Planning, Building and Code Enforcement (PBCE); Public Works; Fire Department; Transportation; Information Technology; the Office of Economic Development, and the City Attorney’s Office

The Senior Analyst also works closely with telecommunications companies and internet service providers to evaluate ways to accelerate broadband deployment. Collaboration with public interest groups, community organizations, and other stakeholders will also be required to support public adoption of broadband services.  Finally, the Senior Analyst works closely with the Library’s Digital Empowerment Unit and external stakeholders to ensure progress on social justice and closing the digital divide for under-served people in San Jose.

The Senior Analyst responsibilities include the following:

• Manage and coordinate broadband permitting service levels across multiple departments and with telecommunications providers using Agile project management practices, while balancing industry needs with safe, well-designed technology, and consistent review process. 
  
  
• Track, analyze, and report on broadband-related agreement compliance, service-level commitments, permitting performance, deployment progress, and progress toward the City’s Digital Empowerment and Broadband Strategy, including through data dashboards and other reporting tools; identify bottlenecks, coordinate issue resolution, and recommend process improvements.
  
  
• Support the Library’s AI governance, public initiatives, and training for staff.
  
  
• Support the City’s Community Wi-Fi operations and other connectivity initiatives that expand broadband access for underserved communities. 
  
  
• Collaborate with external stakeholders on community concerns with broadband deployments, support public understanding and adoption, and advance digital empowerment goals.
  
  
• Conduct research and data analysis to evaluate emerging needs, trends, opportunities, digital equity gaps, and program performance, and develop recommendations for broadband deployment and digital empowerment initiatives.
  
  
• Coordinate with the City’s Emergency Operations Center on telecommunications needs. 
  
  
• Monitor and analyze federal, state, and local laws, regulations, rulings, and court decisions affecting broadband deployment, including actions by the Federal Communications Commission and the California Public Utilities Commission.
  
  
• Report progress to senior City staff and telecommunication staff.

The Salary Range for this Senior Analyst classification is: $118,460.16– $144,318.72.  This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

This recruitment may be used to fill multiple positions in this or other departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Education: A Bachelor’s Degree from an accredited college or university.

Experience: Four (4) years of increasingly responsible experience in general management/administrative analytic work in the areas of budget, finance, grant administration, organizational analysis, general administration, human resources, or related field in general analytical work.

Acceptable Substitutions: One (1) year of additional education above the Bachelor’s Degree level may be substituted for one (1) year of the required management/administrative analytic work.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise– Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
  
  
• Project Management–Ensures support for projects and implements agency goals and strategic objectives.
  
  
• Collaboration–Develops networks and builds alliances; engages in cross-functional activities.
  
  
• Planning–Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
  
  
• Analytical Thinking– Approaching a problem or situation by using a logical, systematic, sequential approach.
  
  
• Digital Fluency–Effectively leverages digital tools, technologies, and platforms, utilizing a forward-thinking mindset to drive organizational goals, enhance processes, lead innovation, make data-informed decisions, and foster a culture of adaptability and continuous improvement in a dynamic digital landscape.
  
  
• Problem Solving– Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
  
  
• Communication Skills– Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Selection Process: 

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Eduardo Gonzalez at [email protected]