Operations Transformation AI Automation Product Manager

Role Profile & Purpose

The Operations Transformation AI Automation Product Manager is accountable for leading the Markets Operations AI Transformation “Automated Checks” (Check Centre) workstream. The role combines product ownership, operational transformation, and delivery leadership to drive the automation of manual controls, checks, and reconciliations across Markets Operations.

A critical component of the role is the end-to-end ownership of technical enablement dependencies. The individual will be responsible for proactively driving these prerequisites to unblock delivery and ensure the automation pipeline progresses at pace.

In parallel, the role will establish and lead a Sri Lanka-based Automation Engineering Team, ensuring structured delivery, clear prioritisation, and consistent throughput aligned to programme objectives.

Key Responsibilities

Automation Delivery Leadership

- Own end-to-end delivery of the Automated Checks Team within Markets Operations AI Transformation.

- Define and maintain the automation roadmap aligned to operational risk reduction and programme milestones.

Platform Enablement, Access & Network Management

- Act as the primary owner for securing access to production systems, data sources, and applications required for automation.

- Work closely with Networks, Security, and Engineering teams to raise, track, and expedite; system access requests, firewall rule changes and approvals, connectivity enablement and data access provisioning

- Proactively chase, unblock, and escalate delayed access or network dependencies impacting delivery timelines.

Opportunity Identification & Solution Design

- Partner with Operations Managers and Process SMEs to identify, document, and assess manual operational checks.

- Translate business processes into structured automation opportunities and scalable solutions.

- Identify new control checks to strengthen operational resilience and reduce risk exposure.

Prioritisation & Pipeline Management

- Establish and implement a prioritisation framework to sequence automation delivery based on risk, value, and feasibility.

- Maintain a well-defined and actively managed backlog of automation use cases.

Automation Team Leadership

- Build, lead, and manage a team of automation engineers with clear accountability for delivery.

- Allocate work effectively to ensure optimal utilisation and sustained delivery throughput.

Agile Delivery

- Lead sprint planning, backlog refinement, and velocity tracking.

- Ensure consistent delivery cadence and high-quality output from the automation team.

Risk Governance

- Ensure all automation solutions meet operational risk, control, and governance standards.

- Own documentation for process changes, control design, and operational risk assessments.

Stakeholder Management & Reporting

- Provide clear, structured updates on scope, delivery progress, risks, and blockers to Programme Management and senior stakeholders.

Additional Responsibilities

- Establish structured processes and tooling for tracking access requests, firewall approvals, and system onboarding status.

- Drive standardisation of onboarding processes to reduce friction in future automation scaling.

- Contribute to the development of the Markets Operations automation and AI operating model.

- Build strong relationships with Engineering, Networks, and Security teams to improve responsiveness and collaboration.

- Support recruitment, onboarding, and capability development of the Sri Lanka automation team.

Candidate Background

- Proven experience in operations transformation, automation delivery, or product management within financial services or complex operational environments.

- Demonstrable experience working with technology infrastructure, access management, and network/security teams.

- Strong understanding of system access processes, firewall governance, and production change controls.

- Experience delivering automation solutions (e.g. RPA, low-code platforms, workflow tools, AI-driven automation).

- Track record of managing cross-functional dependencies and unblocking delivery issues in complex environments.

- Experience leading offshore teams.

Key Behaviours and Skills

- Highly proactive in chasing, escalating, and resolving access, network, and infrastructure blockers.

- Strong organisational discipline with the ability to track multiple dependencies and maintain delivery momentum.

- Takes full accountability for outcomes, particularly in navigating complex governance and technical barriers.

- Confident working with Engineering, Networks, and Security teams to prioritise and accelerate requests.

- Able to structure complex operational and technical problems into clear, actionable plans.

- Provides concise, transparent updates with a strong focus on risks, blockers, and mitigation actions.

- Builds high-performing teams with clear expectations, ownership, and delivery discipline.

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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