Patient Services Specialist Lead

Job Description

UW Medical Center-Montlake - ED Registration Department has an outstanding opportunity for a Patient Services Specialist Lead.

WORK SCHEDULE

• 75% FTE (30 hours per week)

• Friday, Saturday, Sunday, 9:00 AM – 7:30 PM

• Night Shift

POSITION HIGHLIGHTS​

• Supports the ED Supervisor in coordinating clerical and support activities for PSS staff

• Serves as a liaison between patients, families, and healthcare teams to ensure smooth communication

• Provides guidance to PSS staff, including involvement in hiring, training, and performance feedback

PRIMARY JOB RESPONSIBILITIES

• Maintains patient confidentiality and adheres to departmental policies and procedures

• Uses medical terminology and reference resources effectively; may perform billing and data entry

• Acts as a key liaison between patients, families, providers, and hospital staff

• Provides guidance and training to PSS staff; assists with hiring, onboarding, and scheduling

• Oversees quality control tasks, including registration accuracy and monthly billing

• Serves as a resource for staff, directing them to appropriate tools and resolving issues independently

• Performs PSS 2 duties and takes on additional responsibilities in the Supervisor’s absence

REQUIREMENTS

• High school graduation or equivalent

• Three years of Patient Support Service experience

• Equivalent education/experience may substitute for stated requirements

ABOUT UW MEDICAL CENTER - MONTLAKE

Located in Seattle, UW Medical Center is an acute care academic medical center with two campuses: Montlake and Northwest. Recognized as the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report), it is nationally ranked in seven specialties. The Montlake campus provides compassionate, cutting-edge care and is conveniently located next to public transit and amenities.

Learn more: Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.

Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$24.60 hourly

Pay Range Maximum:

$35.21 hourly

Other Compensation:

Evening Shift Differential: $1.75 per hour Night Shift Differential: $2.50 per hour Weekend Differential: $2.00 per hour

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

Night Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

75.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.