Administration Officer – Immigration Department

Administration Officer – Immigration

Department- Immigration / Mobility Services

Key Responsibilities

Administrative & Case Support

• Provide administrative support within the Immigration Department
• Manage immigration case files, both electronic and physical, ensuring accuracy and completeness
• Compile, organise, and quality-check application documentation before submission
• Maintain internal trackers and monitor application timelines and deadlines

Client & Stakeholder Coordination

• Communicate professionally with clients regarding application requirements and status updates
• Coordinate with internal teams and external stakeholders, including embassies, government departments, and third-party service providers
• Respond to routine client and applicant queries and escalate complex matters appropriately

Compliance & Documentation

• Ensure all documentation aligns with immigration legislation, regulatory requirements, and internal compliance standards
• Support audit readiness through accurate record-keeping and document control
• Assist with follow-ups and confirmations required by authorities

General Office Administration

• Perform general office administration duties as required, including filing, scanning, correspondence, and data capture
• Support reporting, scheduling, and ad-hoc administrative tasks to ensure smooth departmental operations

Minimum Requirements

Education

• Matric / Grade 12 (essential)
• Relevant tertiary qualification in Administration, Law, Human Resources, or a related field (advantageous)
• Previous experience in an immigration, visa, legal, HR, or compliance-based administrative role will be advantageous
• Exposure to working with government departments, embassies, or regulatory authorities is beneficial

Skills & Competencies

• Strong administrative, organisational, and time-management skills
• High attention to detail and accuracy
• Ability to manage multiple cases and deadlines simultaneously
• Professional written and verbal communication skills
• Strong confidentiality, ethics, and compliance awareness
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to work independently and collaboratively within a team