Intake Coordinator - LPN

The Intake Coordinator – LPN works under the supervision of the Intake Manager.  The primary functions of this position are to respond to inquiries about existing services and other resources in the community, initiate and facilitate the referral intake process for patients in all stages of life, facilitate the flow of patient information to/from staff nurses, patients and physicians, and to assist staff with problem solving.  Performs other appropriate duties as assigned. 

PRIMARY JOB DUTIES

Assess referrals as they are called or arrive in the office.  Collaborates with coordinators for disposition of referrals.

Interprets department policies, reimbursement and coverage guidelines for referral sources and general public.

Appropriately communicates information according to department policies and procedures.

Contributes to program effectiveness.

Organizes and performs work effectively and efficiently.

Maintains and adjusts schedule to enhance department performance.

Demonstrates a daily commitment to the values of the agency.

Demonstrates positive interpersonal relations in dealing with all members of the organization.

Maintains and promotes customer loyalty.

Effectively demonstrates the mission, vision and values of the agency on a daily basis.

Maintains confidentiality.

JOB SPECIFICATIONS

Education:  Graduate of an accredited school of nursing  LPN program.

Licensure / Certification: Licensed to practice nursing in the state of NC.

Experience:  At least two years nursing experience, preferably in the field of home health.  Prior experience in case management, discharge planning and community/physician relations preferred.

Essential Technical Skills:  Ability to write, use the telephone, read and speak clearly.  Computer literate for basic applications. 

Interpersonal Skills:  Must possess excellent communications skills.  Ability to develop and maintain working relationships with patients, staff and public.  Effective listening skills.

Essential Physical Requirements:  Ability to sit/stand for extended periods of time.  Must be able to move to and from copiers, scanners and office departments regularly.

Essential Mental Requirements:  Working knowledge of Medicare/Medicaid guidelines and ability to interpret agency, state and federal regulations.  Ability to deal effectively in stressful situations.  Ability to organize and prioritize, learn new skills and techniques.  Able to learn and use supportive services.

Essential sensory requirements:  Visual acuity, touch, hearing and speaking.

Exposure to Hazards:  Office environment, toner for office machines, pitch of printers and computers.

Other – Hours of Work:  Full time position.  Must be available as early as 7 am and to work after 6pm as needed, Thursday-Sunday or Sunday-Wednesday.  Occasional need for flexible hours to accommodate department needs.  Saturday discharge rotation may be required.

Must have valid North Carolina driver’s license and an operational vehicle.