- Location
- Four Seasons Macau, China
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.About the role:
Greet members/guests and properly orientate them to the locker room area. Provide quality service and maintain a clean and well-stocked locker room. Adhere to and enforce all locker rooms rules and etiquette.
What you will do:
Set-up and maintain spa including locker rooms, vitality lounges, prep rooms, treatment rooms and waiting areas
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services
Assist as best possible, guests wishing to make spa reservation and if necessary asking the appropriate person for assistance
Ensure an adequate supply of all member/guests supplies and amenities throughout the locker room area and ensure immaculate presentation of these items
Ensure compliance of daily, and opening/closing checklists by walking and ensuring all areas of locker rooms are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all locker room equipment
What you bring
A minimum of a High School or equivalent education
Conversational skills of English and Cantonese/Mandarin languages related with their jobs
Ability to communicate in Chinese is preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
48 Hours weekly
Work on shift
