IT Operations Specialist - Level 2

Job Title: IT Operations Specialist – Level 2Reports to: IT Operations Manager

The IT Operations Specialist – Level 2 plays a key technical role in driving efficiency, automation, and reliability across DEPLOY's client's IT Operations. This position supports and automates the lifecycle of user accounts, hardware, and software, ensuring employees have the fastest, easiest, and best experience with technology.

The ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands-on experience in Microsoft 365 administration, Windows administration, and IT asset coordination.
Working under the direction of the IT Operations Manager, this role focuses on building and maintaining automation that eliminates manual work, standardizes IT processes, and improves IT operations and support. 

The specialist executes hardware and software lifecycle operations, manages M365 and user administration, and provides Level 2 support for complex hardware, software, and account issues—continuously enhancing IT operations through scripting, integration, and process improvement.

>>>> Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes. 

Manage user accounts, roles, and permissions in Entra ID and Microsoft 365 

Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks. 

Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation. 

Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking. 

Execute procurement, logistics, and deployment tasks under IT Operations Manager direction. 

Maintain up-to-date user, device, and asset records across systems with a strong attention to detail. 

Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning. 

Provide surge support for Help Desk operations as needed.

Join a growing IT organization that values automation, precision, and continuous improvement.

You'll help transform how technology supports the business by automating processes, improving user experiences, and ensuring systems just work.

With eight businesses, 102 locations, and over 1,200 users, DEPLOY's client offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem-solving mindset will help us modernize, simplify, and deliver a best-in-class IT experience across the enterprise.

Span of Control: (incl # reports) No direct reports.

Decision Making / Autonomy: Expected to independently identify automation opportunities, propose solutions, and implement approved process improvements with minimal oversight of the IT Operations Manager.

Financial Authority: Does not own a budget directly.

Work / Problem Complexity: Handles moderately complex technical and operational problems across user and hardware lifecycle management. 

Requires deep analytical thinking, PowerShell scripting expertise, and a thorough understanding of Microsoft 365 and Windows environments.

Influencing / People Leadership: Collaborates cross-functionally with IT, procurement, and business unit teams to standardize processes and implement automation.

EDUCATION / EXPERIENCE

Certifications: None required

Educational Requirements: Preferred: Bachelors degree in Computer Science Related field

Years of Experience: 5+ Years of IT Operation or Systems Administration Experience

Knowledge / Skills / Abilities: Expert level PowerShell scripting, integration, and automation skills.

M365 Admin (Exchange, Teams, SharePoint) Windows desktop administration Hardware configuration and administration

POTENTIAL CAREER PROGRESSION = Potential progression to IT Operations Manager