Full-time Medical Office Assistant (Kyle/New Braunfels)

Department: Clinical Support

Employment Type: Permanent - Full Time

Location: New Braunfels, TX

Reporting To: Haley Cash

Description

What You'll Be Doing

• Support assigned medical providers in delivering high-quality patient care throughout the clinic day
• Assist with the examination and treatment of patients under the direction of the provider
• Escort patients to exam rooms and obtain vitals, medical history, and current medications
• Communicate allergy testing procedures and treatment protocols to patients
• Administer subcutaneous, intradermal, and intramuscular injections as directed by the provider and within scope of practice
• Perform spirometry and other diagnostic testing accurately according to clinic protocols and provider direction
• Monitor incoming pharmacy shipments and prepare medications for patient pick-up
• Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs
• Document accurate patient information in the Electronic Health Record (EHR) system
• Maintain clinic flow and support patient volume to ensure timely and efficient care
• Reaching out to insurance providers to obtain CT authorizations

• Greet and check in patients while creating a welcoming and professional environment
• Answer incoming phone calls and provide accurate information and assistance
• Schedule and reschedule patient appointments using the clinic scheduling system
• Collect patient payments for appointments and outstanding balances
• Ensure patient demographic, insurance, and referral information is accurate in the EHR
• Reaching out to insurance providers to obtain CT authorizations.

• Prepare patient charts and organize paperwork for upcoming appointments
• Scan and attach documents to patient records in the EHR
• Request medical records from outside providers when needed
• Coordinate allergen vial transfers and assist with clinical inventory tracking
• Maintain supplies in the clinic, front desk, and common areas
• Process incoming mail and assist with administrative clinic tasks
• Ensure end-of-day reports and logs are accurate and complete

• Follow all HIPAA regulations regarding patient privacy and confidentiality
• Adhere to OSHA requirements including universal precautions and sharps disposal guidelines
• Follow clinic protocols and directions provided by clinical leadership and medical providers
• Perform all testing and treatment in accordance with Aspire Allergy & Sinus clinical protocols and safety measures

Requirements

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate with others to exchange information effectively
• Must be able to administer subcutaneous, intradermal and intramuscular injections
• Must be able to manually take patient vital signs
• Must possess the ability to maintain effective working relationship with patients, medical staff and the public
• Must possess the ability to react calmly and effectively in a difficult or emergent situation
• Prolonged periods of standing, walking, bending, stooping, pushing, pulling, balance with full range of body motion including handling and lifting up to (20) lbs
• Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
• Requires the ability to operate a motor vehicle to travel between clinics

• Must have a valid driver's license
• 6+ Months of Front Office 

• Completed Medical Assistant Program or Degree
• 1+ Years of Medical Assistant Experience
• 1+ Years of Medical Receptionist Experience
• Medical Assistant Certificate, vocational nurse license or related experience
• Current CPR Certification

What Benefits do we offer Aspire Employees?

• Medical, Dental and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays
• Free Allergy Testing and Discounted Treatments
• 401(k) + Generous Employer Match
• Employee rewards program!
• + More!