IT BA/System Analyst

Main responsibilities

• Gather and analyse business requirements and translate them into technical specifications.
• Manage application vendors through development, quality assurance, UAT, production launch and maintenance.
• Troubleshoot application issues and provide end-user support.
• Prepare user manuals, technical documentation, SOPs and user training.
• Support security compliance, audits and risk assessments.
• Report project progress, application performance and issue-resolution metrics.FD-03-06-01-561-RFP-Invitation-Letter-20261007-final.pdf

Candidate requirements

• Bachelor’s degree in IT, Computer Science or a related discipline.
• “At least 3–5 years” of relevant application implementation and support experience, as worded in the RFP.
• Experience in business analysis, requirements gathering and managing critical application projects.
• Experience coordinating multiple vendors, tracking deliverables and overseeing service-level agreements.
• Qualifications in both project management and IT service management; specific certifications are not named.
• Strong written and spoken English and Chinese, including Cantonese and Mandarin.
• Experience in a sizable organisation or public/quasi-government environment is preferred.FD-03-06-01-561-RFP-Invitation-Letter-20261007-final.pdf

The person should also be familiar with Microsoft Dynamics 365 CRM, SAP SuccessFactors HCM, SAP S4/HANA ERP, Mytepro PMS & FMS and SAP Concur, plus smart-facility/building-management applications, website CMS and online registration systems.FD-03-06-01-561-RFP-Invitation-Letter-20261007-final.pdf

Working arrangement

• On-site at Hong Kong Science Park and the Park, with frequent travel to or work at Lok Ma Chau; shuttle service is available.
• Monday–Friday, 9:00 a.m.–6:00 p.m., including lunch.
• Initial three-month contract, with an optional extension of up to three further months.
• Tentative start date: 23 November 2026.
• The person is employed by the successful supplier, not HSITPL.FD-03-06-01-561-RFP-Invitation-Letter-20261007-final.pdf

For recruitment purposes, a suitable working title would be “IT Application Project & Support Specialist (Contract)”—this is a suggested title, not an official title stated in the RFP.