Executive Casino Host - Wendover

Description

The position of an Executive Casino Host will have a passion for providing exceptional customer service and the ability to build long-lasting relationships with high-value guests. As an Executive Casino Host, you will be responsible for ensuring the ultimate VIP experience for our guests for Wendover Properties.

Team Members Will Enjoy:

• Paid Time Off

• Flexible schedules

• Medical, Vision, and Dental insurance

• Short-Term/Long-term Disability Insurance

• Education Reimbursement up to $5,250 annually

• 401k plan

• Employee meal discount program

• And more!

Responsibilities:

• Build strong relationships with high-value casino guests and provide personalized attention to their needs
• Plan and organize special events and promotions for guests
• Coordinate with other departments to ensure the smooth operation of casino services
• Monitor guest activity to identify opportunities to increase revenue and improve guest satisfaction
• Resolve guest complaints and issues in a timely and professional manner
• Ensure compliance with all casino regulations and policies
• Maintain accurate records of guest activity and provide regular reports to management
• Establish goals and objectives for daily phone calls, letters, emails, etc., for the Casino Host Program regarding current, inactive and prospective high-end players.
• Proven ability to resolve guest disputes in an effort to restore confidence in the Casino Resort and the service we provide.
• Work collectively with all departments involved in planning and executing player events both on-site and off-site, tournaments for Table Games & Slots, VIP dinners on property and off-site, and themed events that are hosted throughout the year.
• Identify non-carded slot & table games players that are higher worth and solicit them to sign up for the players club.
• Develop host relationships with existing VIP players.
• Must be proficient in developing annual budgets as well as quarterly goals for the Casino Host Program with a proven track record of controlling labor costs and expenses.
• Collaborates with Executive Management to ensure proper yielding of the hotel rooms to maximize gaming revenue.
• Work closely with marketing to help develop, execute, and evaluate marketing efforts.
• Must have the ability to read, analyze and interpret financial reports provided by the Accounting Department.
• Ability to effectively communicate in one-on-one, small groups and large groups.
• Ability to present information to the Executive Team and public groups.
• Ability to maintain confidentiality of sensitive information.
• Responsible for identifying new/untapped business opportunities.
• Assist the Director of Cage Operations in collection of bad debt or outstanding credit payments owed by guests that are assigned to the Casino Host.
• Performs related and/or other duties as required.

Requirements

• Be 21 years of age and High School graduate or GED
• Minimum of 3 years of experience in a similar role within the casino industry
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong organizational and time-management skills
• Knowledge of casino operations and regulations .Ability to work well in a fast-paced environment
• High school diploma or equivalent; college degree preferred

WORKING CONDITIONS: This position typically works variety of shifts, including weekend and holidays. Will require standing, walking and at a occasionally sitting desk, throughout entire shift.